Service Dispatch & Invoicing Lead (HVAC/R) | ESOP & PTO

AMS Industries, Inc.; Nashville (TN); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

ESOP

Life Insurance

Short-term Disability

EAP

Maternity/Paternity Leave

PTO rollover

Social events

Health Insurance

HRA with PPO

FSA

Voluntary Life Insurance

Job summary

AMS Industries, Inc. in Nashville, TN seeks a Service Coordinator to dispatch HVAC/R technicians, manage daily invoicing, and schedule service appointments.

The role requires strong attention to detail, excellent communication, and leadership skills to coordinate a growing team. You will ensure on-time service, optimize technician performance, and maintain smooth operations while providing administrative assistance and cross-training colleagues.

Qualifications

• High School diploma or GED required; strong written and verbal communication skills preferred.
• Experience with data entry and customer service is essential.
• Proficiency with Microsoft Word and Excel required; able to manage schedules and invoicing.

Responsibilities

• Dispatch HVAC/R technicians to service appointments.
• Engage technicians to optimize performance.
• Daily invoicing and scheduling of customer appointments.
• Lead and motivate technicians to achieve goals.
• Create and forecast schedules to meet customer needs.
• Cross-train job duties with colleagues.
• Provide administrative support to the service team.

Skills

Data entry

Communication

Organization

Leadership

Microsoft Excel

Microsoft Word

Customer service

Diplomacy

Time management

Education

High School diploma or GED

Tools

Microsoft Office Suite

Job description

AMS Industries, Inc. in Nashville, TN seeks a Service Coordinator to dispatch HVAC/R technicians, manage daily invoicing, and schedule service appointments.

The role requires strong attention to detail, excellent communication, and leadership skills to coordinate a growing team. You will ensure on-time service, optimize technician performance, and maintain smooth operations while providing administrative assistance and cross-training colleagues.