Service Coordinator

AMS Industries, Inc.; Nashville (TN); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

ESOP

Life Insurance

Short-term Disability

EAP

Maternity/Paternity Leave

PTO rollover

Social events

Health Insurance

HRA with PPO

FSA

Voluntary Life Insurance

Job summary

AMS Industries, Inc. in Nashville, TN seeks a Service Coordinator to dispatch HVAC/R technicians, manage daily invoicing, and schedule service appointments.

The role requires strong attention to detail, excellent communication, and leadership skills to coordinate a growing team. You will ensure on-time service, optimize technician performance, and maintain smooth operations while providing administrative assistance and cross-training colleagues.

Qualifications

• High School diploma or GED required; strong written and verbal communication skills preferred.
• Experience with data entry and customer service is essential.
• Proficiency with Microsoft Word and Excel required; able to manage schedules and invoicing.

Responsibilities

• Dispatch HVAC/R technicians to service appointments.
• Engage technicians to optimize performance.
• Daily invoicing and scheduling of customer appointments.
• Lead and motivate technicians to achieve goals.
• Create and forecast schedules to meet customer needs.
• Cross-train job duties with colleagues.
• Provide administrative support to the service team.

Skills

Data entry

Communication

Organization

Leadership

Microsoft Excel

Microsoft Word

Customer service

Diplomacy

Time management

Education

High School diploma or GED

Tools

Microsoft Office Suite

Job description

AMS Industries, Inc. is a MEP+ contracting firm serving the commercial, industrial, refrigeration and nuclear industries (PMT). With over 60 years of existence, AMS has grown from a small refrigeration contractor with a few employees to a multi-discipline and multi-market MEP contractor with more than 500 employees. We strive to meet our commitments to clients, develop our people and improve our communities. We are an equal-opportunity employer.

Located in our Nashville, TN facility, the main duties will consist of handling invoicing and dispatching technicians to service appointments. The Service Coordinator must be able to have a high level of attention to detail with a proven record of making sound decisions. He or she must also follow company training to ensure prompt and accurate customer service as well as excellent employee relations.

Responsibilities

• Dispatch HVAC/R technicians to service appointments.
• Engage technicians to ensure performance is optimized.
• Daily Invoicing
• Lead and motivate the technicians to achieve goals.
• Schedule customer appointments and ensure arrival within scheduled windows.
• Create and forecast a schedule to ensure we meet all customer needs.
• Cross-train job duties with fellow employees.
• Provide Administrative Assistance to service team.

Qualifications

• High School diploma or GED.
• Excellent written and verbal communication skills.
• Exceptional organization and leadership skills.
• Experience in data entry (3-5 years).
• Proficiency with Microsoft Office Suite (Excel, Word).
• Exceptional people and diplomacy skills necessary to successfully resolve all customer concerns, internal challenges.
• Ability to work under pressure and in a high paced work environment.

What we offer

• At no cost to the employee
• -ESOP (Employee owned) package
• -$30K Employer Paid Life insurance
• -Short term disability
• -Employee Assistance Program (EAP)
• -Paid Maternity & Paternity Leave
• -Generous PTO roll-over policy
• -Social events and outings throughout the year
• Additional Benefits
• -Health, Dental, and Vision Insurance
• -Health Reimbursement Arrangement (HRA) with Medical PPO
• -FSA and Dependent Care
• -Additional Voluntary Life Insurance for self, spouse and dependents