Service Dispatch & Customer Care Coordinator

Ddproofing; Pennsylvania; On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Team-oriented work environment

Opportunity for direct impact on customer satisfaction

Competitive pay based on experience

Job summary

DDP Roofing Services, Inc. in Pennsylvania is seeking a highly organized Assistant Service Coordinator. This role supports the Service Department by dispatching technicians, managing communications with customers, and ensuring smooth operations. The ideal candidate must have excellent customer service and multitasking abilities. Competitive pay and benefits available based on employment status. Join a growing team and make a direct impact on customer satisfaction and daily operations.

Qualifications

• Strong customer service and communication skills.
• Excellent organizational and multitasking abilities.
• Ability to work independently and prioritize tasks efficiently.

Responsibilities

• Answer and respond promptly to customer phone calls and emails.
• Schedule and dispatch Service Technicians to customer work orders.
• Maintain accurate service department documentation.

Skills

Customer service skills

Communication skills

Organizational abilities

Multitasking abilities

Proficiency in Microsoft Office

Job description

DDP Roofing Services, Inc. in Pennsylvania is seeking a highly organized Assistant Service Coordinator. This role supports the Service Department by dispatching technicians, managing communications with customers, and ensuring smooth operations. The ideal candidate must have excellent customer service and multitasking abilities. Competitive pay and benefits available based on employment status. Join a growing team and make a direct impact on customer satisfaction and daily operations.