On-Site Service Dispatcher: Electrical & HVAC (Wilson, NC)

Watson Electrical Construction Co; Wilson (NC); On-site; USD 35,000 - 55,000; Full time

Job summary

Watson Electrical Construction Co is looking for a Dispatcher to support their service operations in Wilson, North Carolina. The role is integral, managing scheduling and communication between technicians and customers, ensuring timely service delivery.

The ideal candidate should possess strong organizational and communication skills, with at least one year of experience in customer service or dispatching. Familiarity with ServiceTitan software is a plus. This role is office-based, requiring multitasking in a fast-paced environment.

Qualifications

• Minimum 1 year of customer service, dispatching, scheduling, or administrative experience.
• Proficient with computers and standard business software.
• Strong communication and organizational skills.

Responsibilities

• Schedule and dispatch technicians for service calls.
• Provide updates regarding appointment confirmations and delays.
• Maintain accurate job information and records.

Skills

Strong customer service orientation

Excellent verbal and written communication skills

Detail-oriented

Strong problem-solving skills

Ability to multitask

Education

High school diploma or equivalent

Tools

ServiceTitan

Standard business software

Job description

Watson Electrical Construction Co is looking for a Dispatcher to support their service operations in Wilson, North Carolina. The role is integral, managing scheduling and communication between technicians and customers, ensuring timely service delivery.

The ideal candidate should possess strong organizational and communication skills, with at least one year of experience in customer service or dispatching. Familiarity with ServiceTitan software is a plus. This role is office-based, requiring multitasking in a fast-paced environment.