Service Coordinator

Watson Electrical Construction Co.; Wilson (NC); On-site; USD 42,000 - 62,000; Full time

Job summary

Watson Electrical Construction Company LLC in Wilson, NC seeks an experienced Service Coordinator to support the Service Manager with scheduling, billing, and customer communication. This role ensures timely site work orders, proper documentation, and efficient coordination of field technicians.

The ideal candidate will have strong organizational skills, the ability to manage multiple tasks, and familiarity with service workflows, safety guidelines, and basic accounting processes.

Qualifications

• High School Diploma or GED required; Watson training is a plus.
• Experience coordinating service work orders and scheduling.
• Ability to communicate with customers and field technicians clearly.
• Strong organizational skills and attention to detail.

Responsibilities

• Schedule site work orders and dispatch service technicians.
• Handle site work order billing and related paperwork.
• Maintain paperless workflow using cloud storage.
• Monitor service email and respond to requests as needed.
• Obtain permits and follow up on inspections.
• Generate work order reports and communicate with customers.

Skills

Plan, direct and coordinate activities

Problem solving and analysis

Clear communication

Independent work

Attention to detail

People supervision

Education

High School Diploma or GED

Tools

Spectrum

GPS

Job description

Watson Electrical Construction is a leading provider of electrical contracting services, specializing in delivering high-quality solutions for commercial, industrial, and residential projects. Our company prides itself on its commitment to safety, innovation, and customer satisfaction. We are seeking an experienced and detail-oriented Service Coordinator to join our growing team in Wilson, North Carolina.

Service Coordinator: Service Coordinators report to the Service Manager and perform assigned tasks in accordance with the policies and procedures of the company. Duties consists of scheduling work orders for the Service Manager and performing other tasks including but not limited to:

Answer phone calls for service requests and answer questions.

Monitor service email account and respond as needed.

Responsible for site work orders as follows:

• Create all site work order tickets and small jobs related to site work.
• Schedule site tickets using GPS, if needed.
• Dispatch service requests to service technicians.
• Site work order purchase orders, including issuing PO, entering packing slips, clearing invoices, and entering invoices into Spectrum.
• Process all site work order paperwork, including, but not limited to, web portals, 3 rd party paperwork, closing site tickets, monitoring status of site work orders, and pre-time entry.
• Handle all site work order billing.
• Maintain paperless workflow using company-approved cloud storage.
• Run work order reports in Spectrum as needed.
• Maintain communication with customers, including status updates and customer care.
• Obtain permits for service work orders and small jobs.
• Call in and/or follow up on inspections.
• Responsible for service technicians’ timesheets and payroll entry on Monday mornings.

Responsible for completing required paperwork in a timely manner

Position Requirements

Licenses: Current driver’s license if required by job conditions; applicable federal, state and local licenses as required by job conditions or by the company.

Certifications: Applicable federal, state and local certifications as required by job conditions or by the company.

Education: High School Graduate, holder of G.E.D., or equivalent Watson training.

Working Conditions

• Majority of work performed in division office.
• Wear personal protective equipment as required in Safety Handbook if site visit required.
• Able to work 40 hours per week, overtime as required; work out of town if needed.

Skills

• Plan, direct, and coordinate an entire activity or the activities of others.
• Evaluate information and analyze problems logically to develop solutions.
• Express ideas clearly to others.
• Work with figures quickly and easily.
• Deal with people in actual job duties beyond giving and receiving instructions.
• Work independently.
• Understand the meaning and relationships of words and use language effectively.
• Work with numbers accurately.
• Make decisions based on personal judgment.
• Perform a variety of duties which may change often.
• Deal with people in actual job duties and have agreeable working relationships.
• See details and recognize errors in written material, numbers, charts, or tables.
• Communicate well.
• Comprehend and practice safe work procedures as outlined in Company Safety Handbook.
• Operate company vehicles with manual and automatic transmission.
• Read and interpret maps, instructional manuals, , work site directions, and written instructions.
• Supervise assigned personnel to complete tasks.

Physical Function

• Hear and see well (either naturally or with correction).
• Repetitive use of arms, hands and fingers.

This description covers the principal duties and responsibilities of the job. The description shall not be interpreted as a complete listing of all miscellaneous, incidental or similar duties which may be required from day to day.

Watson Electrical Construciton Company LLC is an Equal Opportunity Employer.

In compliance with Federal and State equal employment opportunity laws, qualified applicants are considered for all positions without regard to race, color, religion, sex, national origin, age, marital status, veteran status, non-job related disability, or any other protected group status.

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