Service & Dispatch Coordinator — One-Call Resolution

Aramark; Jessup (MD); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Job summary

Aramark is seeking a Customer Service Representative in Jessup, MD to deliver exceptional service and resolve issues on first contact when possible.

You will handle calls, process orders, audit service programs, and ensure follow-up with customers. The role requires strong communication and administrative skills, with attention to detail and the ability to multitask in a fast-paced environment.

Qualifications

• 3–5 years of work experience preferred.
• High School Diploma required. Associates Degree preferred.
• MS Office Experience with proficiency in Excel required.
• Strong communication skills.
• Excellent customer service and administrative skills required.
• Ability to develop and maintain a positive working relationship with others.
• Detail oriented, ability to multi-task, with strong organizational skills are required

Responsibilities

• Demonstrates active, personal, daily involvement, visibility, open-mindedness, and professionalism to Support Services, staff, internal and external customers, and suppliers.
• Maintains required departmental records, reports, and files in accordance with established policies and procedures while obtaining processes and distributing reports in a timely manner.
• Call and process electronic or telephone orders/requests.
• Phones/Customer Service
• Check Market Center general email box
• Prepare ship route for processing (printing, posting)
• Service call back
• Service Dispatch
• Place work order for service calls
• Process refunds

Skills

Customer service

Communication

Administrative tasks

Detail oriented

Multi-tasking

Organizational skills

Education

High School Diploma

Associate's Degree preferred

Tools

MS Office (Excel)

Job description

Aramark is seeking a Customer Service Representative in Jessup, MD to deliver exceptional service and resolve issues on first contact when possible.

You will handle calls, process orders, audit service programs, and ensure follow-up with customers. The role requires strong communication and administrative skills, with attention to detail and the ability to multitask in a fast-paced environment.