Dispatch & Service Coordinator

Aramark Correctional Services; Cherry Hill Township (NJ); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Parental leave

Disability coverage

Job summary

Aramark's Jefferson Call Center in Cherry Hill, NJ is seeking a Contact Center Operator to handle inbound calls and allocate resources for service requests. You will dispatch and schedule, log activity, and deliver friendly, effective customer service.

Flexibility is required to cover evenings and weekends; prior dispatch or transportation experience is preferred, and proficiency with software applications is expected. This role offers full- and part-time opportunities with benefits.

Qualifications

• Previous experience in transportation dispatch or related field preferred.
• Solid understanding of software applications.
• Strong attention to detail and social skills.
• Proven interpersonal and written/verbal communication skills.
• Available to work evenings and weekends.

Responsibilities

• Performs and coordinates a variety of duties related to dispatch and scheduling.
• Receives calls for service; prioritizes and coordinates the service requests.
• Works closely with management and the dispatch team to communicate needs and ensure timely guest service.
• Handles and maintains records and documentation of service requests; uses software to log activity.
• Provides customer service and maintains a friendly and effective demeanor toward customers, guests, clients, and co-workers.
• Other duties and tasks as assigned by manager.

Skills

Dispatch experience

Software proficiency

Attention to detail

Interpersonal & communication

Flexible hours

Tools

Dispatch software

Job description

Aramark's Jefferson Call Center in Cherry Hill, NJ is seeking a Contact Center Operator to handle inbound calls and allocate resources for service requests. You will dispatch and schedule, log activity, and deliver friendly, effective customer service.

Flexibility is required to cover evenings and weekends; prior dispatch or transportation experience is preferred, and proficiency with software applications is expected. This role offers full- and part-time opportunities with benefits.