Service Dispatch Coordinator — Customer Care

Cec Companies; Irving (TX); On-site; USD 34,000 - 42,000; Full time

Job summary

Cec Companies in Irving, TX is seeking a Customer Service Representative (CSR) to schedule service calls, route crews, and manage customer inquiries with professionalism and urgency. You will dispatch technicians, coordinate with service managers, and maintain accurate customer files in a fast-paced, team-oriented environment.

Travel is not required and the role reports to the service manager. The ideal candidate holds a high school diploma or GED, has a clean driving record, and is proficient

Qualifications

• High school diploma or GED required.
• Valid driver's license with clean driving record.
• Strong communication and customer service skills.
• Proficient with Microsoft Office and ability to learn new tech.

Responsibilities

• Schedule service calls and route service crews.
• Dispatch crews and communicate with service managers.
• Answer customer questions and maintain accounts.
• Provide support to Service Technicians and log information.
• Maintain customer files and process small service quotes.

Skills

Customer service

Communication

Microsoft Office

Phone etiquette

Multitasking

Problem solving

Detail oriented

Driving license

Education

High school diploma or GED

Tools

CRM software

Job description

Cec Companies in Irving, TX is seeking a Customer Service Representative (CSR) to schedule service calls, route crews, and manage customer inquiries with professionalism and urgency. You will dispatch technicians, coordinate with service managers, and maintain accurate customer files in a fast-paced, team-oriented environment.

Travel is not required and the role reports to the service manager. The ideal candidate holds a high school diploma or GED, has a clean driving record, and is proficient