Service Dispatch & Customer Care Specialist

Cec Facilities Llc; Irving (TX); On-site; USD 36,000 - 48,000; Full time

Job summary

CEC Facilities LLC in Irving, TX is seeking a proactive Customer Service Representative to schedule service calls and route crews for repairs and projects. The CSR will work from the office, coordinate with service managers, and ensure timely responses to emergencies while delivering excellent customer service.

Responsibilities include answering phones, gathering job details, creating work orders, dispatching crews, and maintaining customer files.

Qualifications

• High school diploma or GED is required.
• Valid driver’s license with clean record.
• Strong communication and problem-solving skills.
• Proficient with Office software and basic IT aptitude.

Responsibilities

• Answer phones and schedule service calls.
• Dispatch service crews and coordinate on-site visits.
• Maintain customer files and service records.
• Provide information and quotes to customers.
• Support service technicians and office staff.

Skills

Valid driver's license

Detail oriented

Excellent verbal communication

Customer service

Microsoft Office

Problem solving

Organizational skills

Teamwork

Multi-tasking

Education

High school diploma or GED

Tools

Microsoft Office

Job description

CEC Facilities LLC in Irving, TX is seeking a proactive Customer Service Representative to schedule service calls and route crews for repairs and projects. The CSR will work from the office, coordinate with service managers, and ensure timely responses to emergencies while delivering excellent customer service.

Responsibilities include answering phones, gathering job details, creating work orders, dispatching crews, and maintaining customer files.