Service Dispatch & Customer Support Specialist

CEC FACILITIES LLC; Irving (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

CEC FACILITIES LLC in Irving, TX is seeking a Customer Service Representative to schedule service calls and route service crews for repairs and projects. The CSR reports to the service manager and works in a team-oriented environment with no travel required.

The role requires a high school diploma or GED, a valid driver’s license, strong organization, multitasking, and proficiency with computers and Microsoft Office. Overtime may be required.

Qualifications

• High school diploma, GED, or its equivalent required.
• Valid driver's license with clean record.
• Detail oriented and highly organized multitasker.
• Proficient using a computer and Microsoft Office.

Responsibilities

• Schedule service calls and route service crews for repairs and projects.
• Answer phones and dispatch service appointments.
• Write work orders with detailed address information and service needs.
• Dispatch service crews and communicate with crews and management.
• Answer customer questions and manage assigned accounts and quotes.
• Provide support to Service Technicians and maintain customer files.

Skills

Customer service

Communication

Problem solving

Attention to detail

Multi-tasking

Organizational skills

Verbal communication

Interpersonal skills

Self-sufficient

Mechanical understanding

Education

High school diploma / GED

Tools

Microsoft Office

Job description

CEC FACILITIES LLC in Irving, TX is seeking a Customer Service Representative to schedule service calls and route service crews for repairs and projects. The CSR reports to the service manager and works in a team-oriented environment with no travel required.

The role requires a high school diploma or GED, a valid driver’s license, strong organization, multitasking, and proficiency with computers and Microsoft Office. Overtime may be required.