Service Dispatch & Customer Support Specialist

CEC; Irving (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

CEC is seeking a Customer Service Representative in Irving, TX to schedule service calls and coordinate field crews. You will answer calls, gather details, dispatch technicians, and maintain accurate service records. The role requires strong communication, organization, and problem-solving skills in a fast-paced environment.

No travel is required; you will report to the service manager and work closely with a team to deliver exceptional customer service and timely repairs.

Qualifications

• High school diploma or GED required.
• Valid driver's license with clean record.
• Strong customer service and communication skills.
• Proficient computer skills and MS Office.

Responsibilities

• Schedule service calls and route crews.
• Dispatch service crews and manage emergencies.
• Answer customer questions and manage accounts.
• Maintain customer files and invoicing.
• Provide support to service technicians.
• Communicate with service managers.

Skills

Driver's license

Detail oriented

Problem solving

Microsoft Office

Customer satisfaction

Verbal / interpersonal skills

Mechanical understanding

Multi-tasking

Education

High school diploma or GED

Tools

Microsoft Office

Job description

CEC is seeking a Customer Service Representative in Irving, TX to schedule service calls and coordinate field crews. You will answer calls, gather details, dispatch technicians, and maintain accurate service records. The role requires strong communication, organization, and problem-solving skills in a fast-paced environment.

No travel is required; you will report to the service manager and work closely with a team to deliver exceptional customer service and timely repairs.