Service & Billing Coordinator

ENFRA LLC; Durham (NC); On-site; USD 42,000 - 52,000; Full time

Job summary

ENFRA LLC in Durham, NC is seeking a Service Coordinator to schedule and route service calls, maintain meticulous records, and input billing for services. The role involves coordinating technicians, onboarding support, invoicing, and delivering excellent customer service in a fast-paced environment.

This on-site position offers opportunities for professional growth within a collaborative energy infrastructure team. Travel is minimal, with 0–5% of time spent traveling to job sites as needed.

Qualifications

• Ability to work well with others in challenging situations.
• Excellent time-management skills and ability to meet deadlines.
• Effective verbal and written communication.
• Detail-oriented with ability to manage multiple projects.
• Familiarity with energy infrastructure competitors.
• Willingness to multitask and adapt to changing priorities.

Responsibilities

• Monitors technician time tracking and workflows.
• Assists in onboarding and IT hardware requests.
• Codes and approves vendor invoices.
• Opens and tracks purchase order requests.
• Handles documentation for customer and vendor setups.
• Dispatches service technicians.
• Verifies job completion and notes accuracy.
• Handles inbound/outbound calls.
• Schedules service repairs and maintenance.
• Processes monthly maintenance invoices.
• Makes collections calls for past-due invoices.
• Provides outstanding customer service.
• Performs data entry and other admin tasks.

Skills

Teamwork

Time management

Verbal and written communication

Detail-oriented

Industry knowledge

Multitasking

Job description

ENFRA LLC in Durham, NC is seeking a Service Coordinator to schedule and route service calls, maintain meticulous records, and input billing for services. The role involves coordinating technicians, onboarding support, invoicing, and delivering excellent customer service in a fast-paced environment.

This on-site position offers opportunities for professional growth within a collaborative energy infrastructure team. Travel is minimal, with 0–5% of time spent traveling to job sites as needed.