Service Coordinator

ENFRA Solutions; Durham (NC); On-site; USD 38,000 - 58,000; Full time

Job summary

ENFRA Solutions is seeking a Service Coordinator to schedule and route service calls, maintain accurate records, and handle billing for services. The role supports onboarding, IT hardware access, and vendor invoice processing.

You will coordinate with technicians, manage timesheets, and perform collections calls while delivering exceptional customer service. The position emphasizes organization, communication, and teamwork in a fast-paced energy infrastructure environment.

Qualifications

• Ability to work well with others in demanding situations to resolve customer issues.
• Strong time-management skills and ability to meet deadlines.
• Effective verbal and written communication abilities.
• Detail-oriented and able to manage multiple ongoing projects in a fast-paced setting.
• Familiarity with the energy/utility sector is a plus.
• Willingness to multitask and take on tasks beyond the core duties.

Responsibilities

• Schedule and route service calls to technicians and maintain detailed records of activities.
• Input billing for services and perform collections calls as needed.
• Monitor technician time tracking and resolve discrepancies with supervisor approval.
• Assist in onboarding new hires and processing IT hardware and access requests.
• Process supplier invoices and manage purchase orders.
• Dispatch and route multiple service technicians to job sites.
• Verify job completion and accuracy of technician notes.
• Handle inbound and outbound calls and schedule maintenance visits.
• Generate and issue monthly maintenance invoices.
• Make weekly collection calls for past-due invoices.
• Deliver high-quality customer service and maintain accurate data entry.

Skills

Teamwork

Time management

Verbal communication

Written communication

Multitasking

Job description

About Us

At ENFRA, we blend a rich history with a forward-looking vision. With over 100 years of experience, we are a pillar of stability in the energy infrastructure industry and a leader in innovative energy solutions. Our commitment to leveraging emerging technologies ensures that we remain at the forefront of the Energy-as-a-Service sector.

We believe in growth—not just for our business, but for our people. Our team members have the opportunity to advance their careers in a supportive environment that values continuous learning and development. We embrace innovation and encourage creative problem solving to tackle the energy infrastructure and energy challenges of tomorrow.

Inclusion is at the heart of our culture. We strive to create a workplace where every voice is heard and valued, fostering a collaborative environment where diverse perspectives drive our success.

Join us to be part of a legacy of excellence and a future of groundbreaking advancements. At ENFRA, stability, innovation, and growth are more than just values—they are the pillars of our continued success.

Overview

The Service Coordinator is responsible for scheduling and routing all service calls and maintain meticulous records of incoming calls. The Service Coordinator inputs billing for Services and makes collections calls

Responsibilities

• Monitors technician time tracking on a weekly basis, including obtaining supervisor approval or other documentation for any timesheet discrepancies as well as timely submission to Payroll processor.
• Assists in new hire onboarding process and processing of IT hardware & permissions requests as necessary.
• Assists in coding and approvals of vendor invoices.
• Opens and tracks purchase order requests.
• Collection of associated documentation for processing customer and vendor system set-up
• Dispatching/routing multiple service technicians.
• Verifying job completion and accuracy of technician notes.
• Inbound/outbound phone calls.
• Scheduling service repairs and routine maintenance visits.
• Processes and issues monthly maintenance invoices.
• Makes collection calls for past-due invoices on a weekly basis.
• Provides outstanding customer service to our customers.
• Data entry and various administrative tasks.

Qualifications

Required Education, Experience, and Qualifications

• Work well with others in difficult situations to solve customer issues and achieve positive results.
• Possess strong time management skills and ability to work under time constraints.
• Effective verbal and written communication skills.
• Detail-oriented and willing to tackle various ongoing projects in a fast-paced environment.
• Versed in the industry and the Company's competitors.
• Ability to multitask and perform duties outside of the scope of work when necessary.

Preferred Education, Experience, and Qualifications

• Not applicable.

Travel Requirements

• 0-5% of the time will be spent traveling to the job site(s)/office locations.

Physical Activities

• Climbing stairs.
• Repeating motions that may include the wrists, hands and/or fingers
• Remaining in a stationary position, often standing or sitting for prolonged periods

Environmental Conditions

• Quiet environment

Physical Demands

• Light work that includes adjusting and/or moving objects up to 20 pounds

ENFRA is proud to be an Equal Opportunity Employer of Minorities, Women, Protected Veterans, and Individuals with Disabilities, and participates in the e-Verify program. All qualified applicants will receive consideration for employment without regard to race, creed, color, religion, sex, age, sexual orientation, gender identity, national origin, veteran status, disability, or any other classification protected by law.