Service Director

Grove Point Marinas; United States; Remote; USD 90,000 - 130,000; Full time

Benefits offered by this job

401(k) matching

Health insurance

Vision insurance

Unlimited PTO

Job summary

A leading marina management company is looking for a Service Director to manage service departments and enhance service revenue. This full-time role involves establishing operating procedures and KPIs, with significant collaboration both internally and externally. The position allows for remote work with about 50% travel, ideally located near major metro airports. Benefits include 401(k) matching, health and vision insurance, and unlimited PTO.

Qualifications

• 3-5 years experience leading service and parts in a marine or automotive environment.
• Proven experience increasing service and parts revenue at multiple locations, marine or automotive.
• Multi-site experience leading service and parts.

Responsibilities

• Develop consistent operating procedures for service departments across all properties.
• Establish KPIs needed to grow the service business line.
• Work with Human Resources to establish a service technician pipeline.
• Collaborate with GMs and acquisitions team to manage start-up inventory and obsolescence.

Skills

Leadership

Service revenue growth

Motivating others

Cross-functional collaboration

Job description

Service Director

About the role

We’re seeking a Service Director dedicated to the development and growth of our service departments. This person will work in a fast‑paced environment, interact frequently with the company’s founders, and report to the COO.

This is a remote position that requires about 50% travel. The ideal candidate will be located near a major metro airport, preferably Atlanta or Nashville.

Responsibilities:

This role will develop consistent standard operating procedures for our service departments across all properties, including but not limited to service work order authorization, extended work authorization approval, outside contractors, estimates, WIP, Environmental Fees, and Shop Supplies. In addition, they will establish the KPIs needed to grow this business line and will implement standard tools for tracking these KPIs across the portfolio.

The role will work closely with Human Resources to establish a service technician pipeline to hire technicians. It is expected that they will collaborate with GMs and local technical schools to help develop apprenticeship programs with our service departments to foster a nurturing environment for technicians to build their skills and grow.

The Service Director will work with an internal team during acquisitions to aid in the transition. They will work with the onsite service team at acquisition to determine what parts are obsolete and should be moved out of start‑up inventory.

Qualifications:

• 3‑5 years experience leading service and parts in a marine or automotive environment.
• Proven experience increasing service and parts revenue at multiple locations, marine or automotive.
• Multi‑site experience leading service and parts.
• Hands‑on leader who can motivate others and ensure that all functions run smoothly.

If you enjoy boating, being near the water, and have the skills necessary to lead service, apply for this exciting opportunity!

This is a full‑time position with competitive pay and benefits:

• 401(k) matching
• Health insurance
• Vision insurance
• Unlimited PTO

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