Service Manager

V20 Recruiting & Consulting; Eau Claire, Menomonie (WI, WI); On-site; USD 90,000 - 105,000; Full time

Benefits offered by this job

Structured transition & training from退

Manufacturer training & certifications

Career advancement opportunities

Job summary

V20 Recruiting & Consulting partners with a western Wisconsin marine and powersports dealership to recruit an experienced Service Manager. You will lead the daily operations of the service department across two buildings, supervise technicians, riggers, service advisors, a detailer, and a porter, and ensure high-quality maintenance and customer satisfaction.

The role includes a structured transition from a retiring manager, ongoing manufacturer training, and clear pathways for professional

Qualifications

• Proven service management experience within a marine, powersports, recreational vehicle, automotive, or related dealership environment.
• Strong technical knowledge of marine engines, propulsion systems, electrical systems, diagnostics, rigging, maintenance, and repair operations.
• Demonstrated leadership, employee-development, and team-management capabilities.
• Excellent customer service, communication, conflict-resolution, and relationship-management skills.
• Experience developing and implementing effective service department processes, procedures, and operational strategies.
• Ability to manage departmental budgets and understand service revenue, gross profit, billed labor, labor efficiency, productivity, and other key performance indicators.
• Experience working collaboratively with a dealership parts department is required; direct parts department experience is a plus.
• Experience with Lightspeed DMS is preferred.
• Strong organizational, scheduling, problem-solving, and decision-making skills.

Responsibilities

• Manage the daily operations of the service department ensuring efficient, organized, and effective service delivery.
• Lead, train, manage, and develop a service team that includes technicians, riggers, service advisors, a detailer, and a porter.
• Foster a departmental culture focused on teamwork, accountability & technical excellence.
• Oversee the scheduling and coordination of service appointments, repair orders, rigging work, maintenance, and other service activities.
• Monitor technician and rigger productivity, efficiency, billed labor, work quality.
• Maintain high levels of customer satisfaction by ensuring quality service and promptly resolving customer questions, concerns, and escalated service issues.
• Develop and maintain strong customer relationships.
• Collaborate closely with the parts department to ensure the timely availability of parts required for service and rigging work.
• Develop and manage the service department budget.
• Track departmental financial and operational performance.
• Identify and implement strategies to increase service department revenue & profitability.
• Support the management and continued growth of the dealership’s storage business.
• Ensure service operations comply with dealership policies & manufacturer requirements.

Skills

Service management

Leadership

Customer service

Budget management

Diagnostics

Team management

Communication

Problem-solving

Scheduling

Tools

Lightspeed DMS

Job description

Is one of western Wisconsin’s largest and longest-established marine and powersports dealership. Founded in 1995 and guided by the principle \"Brand names you trust...from people who care,\" the dealership operates more than 60,000 square feet of facilities across a 14-acre campus. They represent many of the industry’s leading marine and powersports brands. The dealership is recognized for its outstanding customer experience, with Mercury Marine Customer Satisfaction Index scores placing it among the top-performing marine dealerships in the United States.

The Opportunity:

We are seeking an experienced and hands-on Service Manager to lead its marine service operations. The Service Manager will oversee the daily performance of a well-established service department operating across two buildings and supported by technicians, riggers, service advisors, a detailer, and a porter. This individual will be responsible for delivering high-quality maintenance and repair services, developing the service team, improving departmental efficiency, maintaining strong customer satisfaction, and contributing to the dealership’s overall profitability and continued growth. This position represents a planned transition from a highly experienced Service Manager who has served the dealership for 30+ years. The retiring manager will remain available during the transition to provide training, operational knowledge, and support to the successful candidate.

• Performance-based compensation providing total annual earning potential of approximately $90,000–$105,000
• Additional compensation based on billed labor and achievement of departmental budget objectives
• Structured transition and training support from the dealership’s retiring Service Manager
• Continuous professional development through manufacturer training and certifications
• Potential for continued career advancement within the dealership, including future executive leadership opportunities

Duties and Responsibilities:

• Manage the daily operations of the service department ensuring efficient, organized, and effective service delivery
• Lead, train, manage, and develop a service team that includes technicians, riggers, service advisors, a detailer, and a porter
• Foster a departmental culture focused on teamwork, accountability & technical excellence.
• Oversee the scheduling and coordination of service appointments, repair orders, rigging work, maintenance, and other service activities
• Monitor technician and rigger productivity, efficiency, billed labor, work quality.
• Maintain high levels of customer satisfaction by ensuring quality service and promptly resolving customer questions, concerns, and escalated service issues
• Develop and maintain strong customer relationships.
• Collaborate closely with the parts department to ensure the timely availability of parts required for service and rigging work
• Develop and manage the service department budget.
• Track departmental financial and operational performance.li>
• Identify and implement strategies to increase service department revenue & profitability.
• Support the management and continued growth of the dealership’s storage business.
• Ensure service operations comply with dealership policies & manufacturer requirements,

Qualifications:

• Proven service management experience within a marine, powersports, recreational vehicle, automotive, or related dealership environment
• Strong technical knowledge of marine engines, propulsion systems, electrical systems, diagnostics, rigging, maintenance, and repair operations is a plus.
• Demonstrated leadership, employee-development, and team-management capabilities
• Excellent customer service, communication, conflict-resolution, and relationship-management skills
• Experience developing and implementing effective service department processes, procedures, and operational strategies
• Ability to manage departmental budgets and understand service revenue, gross profit, billed labor, labor efficiency, productivity, and other key performance indicators
• Experience working collaboratively with a dealership parts department is required; direct parts department experience is a plus
• Experience with Lightspeed DMS is preferred
• Strong organizational, scheduling, problem-solving, and decision-making skills