Service Director

Paycom - ATS; Metairie (LA); On-site; USD 65,000 - 90,000; Full time

Job summary

The Service Manager oversees the dealership's service department and drives performance through budgeting, training, and strong leadership. You will set goals, monitor progress, and ensure top-tier customer service while maintaining compliance with regulations.

Responsibilities include staffing, coaching, scheduling, and collaborating with customers to promote repeat business and high-quality repairs. A proactive, professional appearance and strong problem-solving skills are essential.

Qualifications

• Proven ability to lead a service department and build a high-performing team.
• Excellent communication and customer engagement skills.
• Experience in budgeting and scheduling for a service operation.
• Ability to train and coach staff to meet performance standards.

Responsibilities

• Forecasts department goals and drives to meet them.
• Hires, trains, coaches, and monitors staff performance.
• Prepares and administers the service budget.
• Maintains reporting systems and quality control measures.
• Develops marketing plans to promote service and upsell.

Skills

Strong communication

Customer engagement

Team leadership

Planning & recruiting

Stress resilience

Job description

The Service Manager oversees and manages the Dealership's service department. Essential duties include the following:Forecasts goals and objectives for the department and strives to meet themHires, trains, motivates, counsels, and monitors the performance of all service department staffPrepares and administers an annual operating budget for the service departmentMaintains reporting systems required by general management and the factoryMonitors and controls the performance of the department using reports, tracking systems, and surveysDevelops and implements a marketing plan which promotes new and repeat businessUnderstands, keeps abreast of, and complies with federal, state, and local regulations that affect service operations, such as hazardous waste disposal, OSHA Right-to-KnowUnderstands and ensures compliance with manufacturer warranty and policy proceduresFacilitates and/or conducts technical training and sends employees to appropriate training schools as neededMonitors technicians' daily productivity reports and corresponding payroll recordsMonitors and follows up on parts orders with the parts manager to ensure availabilityEstablishes and maintains good working relationships with customers to encourage repeat businessMaintains high-quality service repairs and minimizes comebacksDirects and schedules the work of the employees in the Service DepartmentKeeps abreast of new equipment and tools available and recommends purchasesEnsures the proper care, storage, and inventory of special toolsEnsures all customers are greeted and given fair estimates on costs and time required for repairsPrepares pricing guides and maintenance menus for frequent labor operationsHandles customer complaints immediately and per dealership's guidelinesFacilitates and/or conducts training on proper techniques, policies, regulations, and best practices and recommends employees to appropriate training as neededAttends company meetings as requiredMaintains a professional appearance and a neat work area for self and subordinates in accordance with company policyOther duties as assignedService Department Experience RequiredMust have a proven track record with an exceptional CSIStrong communication and customer engagement skillsDevelop an effective service team through training and performance standardsAbility to stay confident in high stress/high activity times with a positive attitudePlanning, organizational ,and recruiting skills to build a high-performance teamProfessional, well-groomed appearanceSelf-motivated with a passion to achieve high standardsPass drug testing, MVR/Insurability, background investigation/interview