Service Manager

sancothermoking; Albert Lea (MN); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Health, Dental, Vision Insurance

HSA with Company Matching

401(k) with Company Contribution

Company-Paid Life and Disability

Holiday Pay and PTO

Job summary

sancothermoking seeks a Service Manager to maximize efficiency, revenue, and customer satisfaction in the Service Department. Lead technicians, manage shop workflow, and ensure timely, quality service in a dealership setting.

The role requires strong communication skills, attention to detail, and the ability to mentor staff while maintaining high service standards.

Qualifications

• High school diploma or GED required.
• Five years of practical service management experience preferred.
• Associate’s or Bachelor’s degree preferred.

Responsibilities

• Ensure customers receive prompt, courteous, and effective service.
• Respond to customer needs and manage difficult customer situations with credibility.
• Manage shop workload, schedule appointments, and coordinate Service Technicians.
• Mentor Service Technicians and monitor repairs.
• Process work orders from start to finish per company policies.
• Maintain records for time, parts, and purchases for repairs.
• Review weekly parts and labor sales numbers and goals.
• Process warranty repairs with the manufacturer.
• Prepare and finalize invoice transactions, including receiving payment.
• Generate estimates when needed.
• Pursue ongoing training to improve technical and product knowledge.
• Report faulty equipment or hazards to Director of Service.
• Take ownership of the customer experience and support dealership goals.

Job description

The Service Manager is responsible for maximizing the efficiency, revenue, and productivity of the Service Department and achieving the highest levels of customer satisfaction. Collaborate with colleagues in other departments to improve the overall performance and profitability of the business.

ESSENTIAL FUNCTIONS:

To perform this job successfully, an individual must be able to perform each essential duty listed below satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ensure customers receive prompt, courteous, and effective service
• Respond promptly to customer needs and mange difficult customer situations while preserving personal effectiveness and credibility
• Manage shop work load, schedule appointments, and maintain an organized schedule with all Service Technicians
• Mentor Service Technicians and monitor the repairs they do
• Process work orders from start to finish, in line with Company policies and procedures
• Maintain good working records for the Service Technician’s time, parts, supplies, and outside purchases for repairs.
• Review weekly parts and labor sales numbers and goals
• Process warranty repairs with the manufacturer
• Prepare and finalize invoice transactions with customers, including receiving payment
• Generate estimates, when needed
• Continually seek technical and product knowledge by completing on-line and hands on training
• Report any faulty equipment and hazards to the Director of Service
• Take ownership of the customer’s experience by carrying out those additional assignments that allow the dealership to leave a positive impression on the customer

KNOWLEDGE, EDUCATION AND/OR EXPERIENCE:

• Requires a high school diploma or general education diploma (GED)
• Five years of practical service management experience
• Associate’s degree or Bachelor’s degree preferred

SKILLS:

• Written and verbal communication skills
• Microsoft Office skills
• Exceptional customer service skills

ABILITIES:

• Apply good judgment in recognizing scope of authority
• Define problems, collect data, establish facts and draw valid conclusions
• Must be able to multi-task
• Ability to maintain an orderly and clean shop
• Must be able to build a team and promote a teamwork environment

BENEFITS:

• Competitive Compensation
• Health, Dental, and Vision Insurance
• HSA with Company Matching
• 401(k) with Company Contribution
• Company-Paid Life and Short-Term Disability Insurance
• Long-Term Disability Insurance
• Holiday Pay and PTO