Manager, Service Department

Maguire Automotive Group; New York (NY); On-site; USD 85,000 - 125,000; Full time

Job summary

The Maguire Automotive Group seeks a Service Manager to run a profitable and efficient service department. You will lead the team, control costs, and drive sales and service profitability while maintaining service records and customer satisfaction.

You will forecast department goals, manage budgets, and ensure compliance with regulations. Strong leadership, communication, and analytical skills are essential to succeed in a fast-paced dealership environment.

Qualifications

• High school diploma or GED required.
• Experience in dealership/service operations is preferred.
• Ability to manage budgets and service profitability.

Responsibilities

• Forecast goals and objectives for the department and manage selling gross.
• Lead and develop service staff; conduct weekly meetings.
• Maintain CSI in top percentile and drive customer satisfaction.
• Ensure compliance with federal, state, and local regulations affecting service operations.
• Establish relationships with customers, vocational schools, and factory reps.
• Monitor performance metrics and reporting systems for the department.

Skills

Leadership

Team management

Interpersonal skills

Communication

Attention to detail

Organizational skills

Analytical ability

Financial concepts

Education

High School Diploma or GED

Tools

CDK

MS Office

Job description

Job Description

Job Summary:

The Service Manager is responsible for running an efficient and profitable service department. They will operate the department at maximum production, controlling costs, building a loyal clientele, maintaining good employee relations, setting, and obtaining sales and profit objectives and maintaining service records.

Essential Job Duties and Responsibilities: (Additional duties as assigned)

Management-related:

• Forecast goals and objectives for the department to develop and maintain a 65% adjusted selling gross.
• Strive for harmony and teamwork with all other departments.
• Prepare and administer an annual operating budget for the service department.
• Attend managers’ meetings as requested.
• Understand, keep abreast of, and comply with federal, state, and local regulations that affect service operations, such as hazardous waste disposal, OSHA right-to-know, etc.
• Ensure that all necessary elements for a successful team system are promoted by all service personnel.
• Keep CSI in top 10% of group average and inform all service personnel of standing and ways to improve.

Personnel-related

• Hire, train, motivate, counsel, and monitor the performance of all service department staff.
• Direct and schedule the activities of all department employees.
• Provide technical assistance to employees as needed.
• Conduct weekly meetings with department employees to discuss activities and problems of mutual interest.
• Monitor technician’s payroll records.

Customer- and Department-related

• Establish and maintain good working relationships with customers to encourage repeat and referral business.
• Establish and maintain good working relationships with vocational and technical schools to enhance personnel recruitment activities.
• Serve as a liaison with factory representatives.
• Handle all customer complaints.
• Quality-check completed jobs.
• Keep abreast of new equipment and tools available and recommend purchases.
• Ensure that work areas and customer waiting area are kept clean.
• Account for all documents; ensure that none are missing.
• Control the performance of the department using the following tools: Daily
• Operating Control, Efficiency and Productivity Control, Comeback Reports,
• Warranty Reports, Telephone Surveys and Monthly Forecasts.
• Maintain reporting systems required by general management and the factory.
• Monitor repair order trends, such as number of repair orders completed, number of items per repair order, dollar sales per service advisor, etc.
• Maintain CSI in top 10% of group.

• It is the service manager’s responsibility to support and endorse dealership policies and procedures as set forth by dealership management.

Required Experience and Education:

• High School Diploma or General Educational Diploma (GED).
• One year’s dealership experience required.

Additional Requirements:

• Valid New York State Driver License.

Required Skills and Attributes:

• Must be a role model and strong leader.
• Must have strong team management and interpersonal skills.
• Strong interpersonal and communications skills and the ability to understand and handle sensitive and confidential information.
• Ability to prioritize and organize work in a multitasked environment.
• Excellent verbal and written communication skills.
• Attention to detail.
• Strong organizational skills including the ability to manage multiple tasks and details simultaneously.
• Strong analytical ability to gather and summarize data, find solutions to various administrative problems, and prioritize work.
• Ability to work productively in a fast paced, stressful environment.
• Financial and accounting knowledge.

Equipment, Machines and Software Used:

• Computer software: Microsoft Office to include Word, Outlook, Excel, and CDK.

Physical and Mental Requirements:

• Ability to sit, stand, walk, talk, hear, use hands, grasp, handle or feel, push, pull, reach, crouch, bend, kneel, climb, and perform repetitive motions of the hands and/or wrists.
• Will stand and move throughout the dealership facility (lot, showroom, service department, offices) for most of the shift. Will spend time outdoors showing vehicles to prospective customers and to drive vehicles in traffic during test drives

Physical Exertion:

• Exerts up to 20 pounds of force occa