Service Manager

Paycom - ATS; Eggertsville (NY); On-site; USD 65,000 - 90,000; Full time

Job summary

The Service Manager at Paycom - ATS oversees a high‑volume auto service department, driving efficiency and profitability while maintaining strong customer relationships. You will hire, train, and supervise staff, ensuring compliance with dealer and manufacturer requirements and keeping detailed service records.

Strong leadership and communication are essential. Experience in auto service management and a valid in‑state driver's license are required; Tekion experience is preferred to optimize

Qualifications

• Previous management experience in an auto repair facility.
• Valid in-state driver's license.
• Excellent communication skills.
• Ability to operate the department at a profit according to dealership guidelines.

Responsibilities

• Forecast goals for the service department and push to meet them.
• Lead and train service staff; monitor performance.
• Maintain service records in accordance with dealer/manufacturer requirements.
• Monitor productivity, warranty and comeback reports, and monthly forecasts.
• Establish good relationships with customers and vocational schools; liaise with factory reps.

Skills

Communication

Leadership

Profitability management

Team building

Tools

Tekion

Job description

Occupational Summary:The Service Manager is responsible for running an efficient and profitable service department. S/he will operate the department at maximum production, controlling costs, building a loyal customer base, maintaining good employee relationships, setting and obtaining sales and profit objectives, and maintaining service records in accordance with dealership and manufacturer requirements.Essential Job Functions:Forecast goals and objectives for the department and push to meet them.Strive for harmony and teamwork with all other departments.Attend managers meetings as requested.Understand and comply with federal, state, and local regulations that affect service operations, such as hazardous waste disposal, OSHA, right-to-know, etc.Hire, train, motivate and monitor the performance of all service department staff.Provide technical assistance to employees as needed.Conduct meetings with department employees to discuss activities and issues of mutual interest.Monitor all employee payroll records.Establish and maintain good working relationships with customers to encourage repeat and referral business.Establish and maintain good working relationships with vocational and technical schools to enhance personnel recruitment activities.Serve as liaison with factory representatives.Promptly handle customer complaints.Quality check completed jobs.Be aware of new equipment and tools available and recommend purchases.Ensure that work areas are kept clean.Control the performance of the department efficiency and productivity control, comeback reports, warranty reports, and monthly forecasts.Monitor the location and care of shop tools.Follow up on parts department orders to ensure parts availability.Assist in collection of past due accounts.Communicate effectively with co-workers, management and customers.Maintain a safe work environment in the department and ensure that all department personnel are following safety programs and have completed required safety trainingQualifications:Previous management experience in an auto repair facilityValid in-state driver’s license.Excellent communication skills.Ability to operate the department at a profit according to dealership guidelines.Tekion experience preferred but not required