Entry-Level IT Help Desk Technician

Leidos LLC; Norfolk (VA); Sur place; USD 36 000 - 56 000; Plein temps

Résumé du poste

Leidos LLC is seeking an entry-level SMIT Service Desk Technician for our Norfolk, VA office. The role involves Tier I technical support for software, hardware, and network issues, plus user account management and active directory tasks.

The candidate will diagnose problems and guide users through solutions, with occasional remote issue resolution using management tools. The position requires a high school diploma or equivalent, 8570-certified (Network+ and A+), strong communication skills, and

Qualifications

• High school education or equivalent with 1 year of general experience or a combination of experience and college education.
• 8570 certification - CompTIA Network+, A+ required.
• Superior written and verbal communication skills.
• Strong problem-solving abilities and documentation of issues, steps, and resolutions.
• Ability to understand NMCI internal structure, processes and tools.
• Proficiency with ticketing and knowledge management systems.
• U.S. Citizenship and ability to obtain/maintain interim or secret clearance.
• Flexibility to work assigned shifts, including overnights and weekends.

Responsabilités

• Analyze user issues using standard troubleshooting methods.
• Use automated tools to implement routine solutions.
• Prioritize incoming requests and manage time effectively.
• Resolve issues independently or with teammates.
• Escalate to higher tier support when needed.
• Assist users with information and training on databases.
• Instruct users on PCs and networks and document actions taken.
• Communicate effectively by phone and email.
• Follow standard work instructions and document work per policy.

Connaissances

Troubleshooting

Ticketing system

Documentation

Communication

Customer support

Team collaboration

Formation

CompTIA Network+

CompTIA A+

High school diploma or equivalent

Outils

NMCI tools

Knowledge Management System

Ticketing system

Description du poste

Leidos LLC is seeking an entry-level SMIT Service Desk Technician for our Norfolk, VA office. The role involves Tier I technical support for software, hardware, and network issues, plus user account management and active directory tasks.

The candidate will diagnose problems and guide users through solutions, with occasional remote issue resolution using management tools. The position requires a high school diploma or equivalent, 8570-certified (Network+ and A+), strong communication skills, and