Service Desk Technician Level 3 – MSP

valeonetworks

Phoenix (AZ)

On-site

USD 36,000 - 52,000

Full time

14 days+

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Benefits offered by this job

Paid time off

Medical insurance

Dental insurance

Vision insurance

Life insurance

401k with company matching

Job summary

valeonetworks is seeking an on-site technical support professional to join our team in the Phoenix area. You will install servers, configure firewalls, and troubleshoot end-user issues while maintaining detailed documentation and strong customer service.

This role requires 3-5 years in tech support, solid Windows troubleshooting skills, and willingness to travel to client sites. Candidate should be comfortable with on-site visits, problem-solving, and escalating issues when needed.

Qualifications

3-5 years in the technical support field or IT industry.
Strong Windows troubleshooting and problem‑solving skills.
Experience with servers and network devices is a plus.
Experience with printers and local/network issues is desirable.
Experience with remote access and VPN troubleshooting is beneficial.

Responsibilities

Provide on-site technical support at client locations in Phoenix, including server and firewall installations.
Troubleshoot end-user tickets, diagnose issues, and document resolutions.
Prioritize tickets, ensure timely updates, and escalate where necessary.
Maintain thorough documentation and communicate with customers professionally.

Skills

Windows troubleshooting

Server troubleshooting

Firewalls

Printer issues

Internet connectivity

VPN connections

Remote desktop

ConnectWise

Kaseya

Education

A+ certification

Microsoft MCP

MCSE

Tools

ConnectWise

Kaseya

Job description

SUMMARY

Tech firm looking to hire a highly motivated, self-driven on-site technical individual; please read the entire description before submitting for candidacy. This position is expected to not just maintain but constantly improve and further your education in the industry. We are looking for someone who lives and breathes tech.

You will be part of the technical support team taking care of customers, going on-site, resolving customer issues, installing servers and firewalls, prioritizing support requests, and troubleshooting end-user tickets. Attention to detail is very important; documentation is a must. The team is responsible for ensuring customers are satisfied, tickets are prioritized, and server/networking issues are resolved and escalated if needed. Attitude is important as you will be dealing with our clients directly; we are also looking for a positive attitude and customer service skills.

Client on-sites are required; hence you must live in or near Phoenix, Arizona.

SKILLS, KNOWLEDGE & KEY RESPONSIBILITIES

3-5 years in the technical support field, support desk, and IT industry
Willing to learn and grow with your team members/co‑workers
Strong Windows troubleshooting & problem‑solving skills
Some Server troubleshooting & problem‑solving skills experience
Experience with Firewalls
Printer issues, local and network, simple or large, and multi‑purpose
Internet connectivity, FTP file transfers, webmail access
Mapped drive connection issues, logon scripts, create new user accounts
Troubleshoot virus‑infected workstations and laptops
File rights & folder permissions, offline folders, and remote file sharing
Wireless access, wireless peripherals, Bluetooth devices
VPN connections, remote desktop, terminal services, remote web workplace
Previous experience using ConnectWise is a plus
Previous experience using Kaseya family of products is a plus
Client on-sites are required hence you must live in or near Phoenix, Arizona

EDUCATION & CERTIFICATIONS

A+, MCP, and MCSE, certifications are preferred but not mandatory. A strong candidate would demonstrate the following skills and be able to troubleshoot with a high degree of success.

BENEFITS