Service Desk Technician II (Remote)

Essentia Health; Duluth (MN); Remote; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated support technician to join their dynamic team. This role involves providing first-level support to staff and vendors, ensuring smooth operations of IT services. The ideal candidate will have strong technical and customer service skills, adept at troubleshooting various issues across multiple platforms. You'll collaborate with IT professionals to enhance service delivery and contribute to internal process improvements. This position offers a flexible work environment, allowing you to balance your professional and personal life while making a real impact on the organization’s success.

Benefits

Health Coverage

401(k) Retirement Plan

Tuition Reimbursement

Flexible Scheduling

Employee Wellness Programs

Qualifications

• Strong technical and customer service skills to assist customers.
• Ability to troubleshoot network, hardware, and software issues.

Responsibilities

• Provide first level support to staff and vendors via phone and email.
• Support patient portal application and assist with IT tasks.

Skills

Technical Support

Customer Service

Troubleshooting

Communication Skills

Network Support

Hardware Support

Software Support

Mobile Platforms

Education

2 Year Technical Degree

Bachelor’s Degree in IT

2 Year Work Experience

Job description

Building Location: Business Service Center Department: 1007500 SERVICE DESK - EH SS Job Description: Responsible for providing first level support to Essentia staff, vendors, and other business partners made through phone, email, and self-service portal submissions. Position is also responsible for supporting the health systems' patient portal application. The ideal candidate would possess strong technical and customer service skills to effectively assist customers with their issues. The ability to troubleshoot and diagnose a variety of problems to include network, hardware , peripheral, and software issues across a wide variety of hardware platforms including PC, MAC, and Thin Client technologies. Experience with mobile platforms including smartphones and tablets is desired. Collaborate with other IT department personnel to provide assistance on tasks that are outside the scope of the team's knowledge or areas of expertise. Strong verbal and written communication skills are essential to the nuances of the position. Perform any associated administrative/documentation tasks; assisting with internal process improvement initiatives; and maintaining up-to-date job knowledge as designated by the department leader. Education Qualifications:

Educational Requirements:

• Completion of a 2 year technical degree program or a bachelor’s degree in health information management, information technology, or a healthcare/health sciences discipline at an accredited school

OR

• 2 year work experience including related experience in technology or Service Desk support

Licensure/CertificationQualifications: FTE: 1

Possible Remote/Hybrid Option:

Remote Shift Rotation: Day/Eve/Night Rotation (United States of America) Shift Start Time: 8:00 AM Shift End Time: 4:30 PM Weekends: Holidays: No Call Obligation: No Union: Union Posting Deadline:

Compensation Range:

$20.86 - $31.29

Employee Benefits at Essentia Health*:

• Health Coverage: Medical, dental, vision, life and disability insurance, plus supplemental health benefit options to ensure employees' well-being.

• Retirement Savings Plans: 401(k) with employer contributions to support long-term financial security.

• Professional Development: Opportunities for career growth through training, tuition reimbursement, and educational programs.

• Work-Life Balance: Flexible scheduling, time off, holidays, and personal leave to help employees manage their professional and personal lives.

• Employee Wellness Programs: Initiatives focused on physical, mental, and emotional health, including fitness memberships, counseling services, and wellness activities.

*Eligibility for Essentia Health’s benefit programs vary. Please refer to the benefit summary provided to you, or contact our HR Service Center at [phone] for more information.