Service Desk Technician II

Essentia Health; Duluth (MN); Remote; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated Service Desk Technician II to provide exceptional support to staff and partners. This remote role involves troubleshooting a variety of technical issues across multiple platforms, ensuring smooth operations within the health system. The ideal candidate will possess strong communication skills and a passion for customer service, making a significant impact on user experience. With opportunities for professional development and a commitment to work-life balance, this position is perfect for those looking to grow in a supportive environment dedicated to patient care.

Benefits

Medical, Dental, and Vision Insurance

401(k) Retirement Plan

Tuition Reimbursement

Flexible Scheduling

Employee Wellness Programs

Qualifications

• Strong technical and customer service skills are essential.
• Experience with various hardware platforms including PC and MAC.
• Ability to troubleshoot network and software issues.

Responsibilities

• Provide first level support to staff and vendors via phone and email.
• Support the health systems' patient portal application.
• Collaborate with IT personnel for complex issues.

Skills

Technical Support

Customer Service

Troubleshooting

Communication Skills

Network Issues Diagnosis

Hardware Support

Software Issues Diagnosis

Mobile Platforms Support

Education

2-Year Technical Degree

Bachelor’s Degree in IT or Health Sciences

2 Years Work Experience in Service Desk

Job description

Service Desk Technician II (Remote) page is loaded

Service Desk Technician II (Remote)

Apply remote type Remote locations Duluth, MN time type Full time posted on Posted 2 Days Ago job requisition id R066685

Building Location:

Business Service Center

Department:

1007500 SERVICE DESK - EH SS

Job Description:

Responsible for providing first level support to Essentia staff, vendors, and other business partners made through phone, email, and self-service portal submissions. Position is also responsible for supporting the health systems' patient portal application. The ideal candidate would possess strong technical and customer service skills to effectively assist customers with their issues. The ability to troubleshoot and diagnose a variety of problems to include network, hardware , peripheral, and software issues across a wide variety of hardware platforms including PC, MAC, and Thin Client technologies. Experience with mobile platforms including smartphones and tablets is desired. Collaborate with other IT department personnel to provide assistance on tasks that are outside the scope of the team's knowledge or areas of expertise. Strong verbal and written communication skills are essential to the nuances of the position. Perform any associated administrative/documentation tasks; assisting with internal process improvement initiatives; and maintaining up-to-date job knowledge as designated by the department leader.

Education Qualifications:

Educational Requirements:

• Completion of a 2 year technical degree program or a bachelor’s degree in health information management, information technology, or a healthcare/health sciences discipline at an accredited school

OR

• 2 year work experience including related experience in technology or Service Desk support

Licensure/CertificationQualifications:

FTE:

1

Possible Remote/Hybrid Option:

Remote

Shift Rotation:

Day/Eve/Night Rotation (United States of America)

Shift Start Time:

8:00 AM

Shift End Time:

4:30 PM

Weekends:

Holidays:

No

Call Obligation:

No

Union:

Union Posting Deadline:

Compensation Range:

$20.86 - $31.29

Employee Benefits at Essentia Health*:

• Health Coverage: Medical, dental, vision, life and disability insurance, plus supplemental health benefit options to ensure employees' well-being.

• Retirement Savings Plans: 401(k) with employer contributions to support long-term financial security.

• Professional Development: Opportunities for career growth through training, tuition reimbursement, and educational programs.

• Work-Life Balance: Flexible scheduling, time off, holidays, and personal leave to help employees manage their professional and personal lives.

• Employee Wellness Programs: Initiatives focused on physical, mental, and emotional health, including fitness memberships, counseling services, and wellness activities.

*Eligibility for Essentia Health’s benefit programs vary. Please refer to the benefit summary provided to you, or contact our HR Service Center at [phone] for more information.

Find more than a job. Find more in yourself.

Find your calling. Essentia Health seeks employees who embrace our commitment to patient- and family-centered care in communities both large and small. We're looking for people who are committed to making patients and their families feel known and understood. People who understand what it means to be Here with you. People who are willing to use their strengths to help others.

Our Values
Quality | Hospitality | Respect |Joy | Justice | Stewardship | Teamwork

Essentia Health is an Equal Opportunity/Affirmative Action Employer. Essentia Health does not discriminate in employment because of age, color, creed, culture, disability (physical or mental), ethnicity, familial status, gender identity or expression, genetic information, language, local Human Rights Commission activity, national origin, military service, race, religion, sex, sexual orientation, socioeconomic status, or public assistance status.