Service Desk Technician II (Remote)

Lensa; Duluth (MN); Remote; USD 60,000 - 80,000; Full time

Job summary

An established industry player is looking for a dedicated Service Desk Technician to provide first-level support for their staff and business partners. This role involves troubleshooting various technical issues across multiple platforms, including PCs, Macs, and mobile devices. The ideal candidate will possess strong customer service skills and the ability to communicate effectively. With opportunities for professional development and a focus on work-life balance, this position is perfect for those looking to grow in the IT field while supporting a vital healthcare system.

Benefits

Health Coverage

401(k) Retirement Plan

Professional Development Opportunities

Flexible Scheduling

Wellness Programs

Qualifications

• Strong technical and customer service skills required.
• Experience with PC, Mac, and Thin Client technologies preferred.

Responsibilities

• Provide first-level support to staff and vendors through phone and email.
• Assist with issues related to network, hardware, and software.

Skills

Technical Support

Customer Service

Network Troubleshooting

Hardware Support

Software Support

Communication Skills

Education

2-Year Technical Degree

Bachelor’s Degree in IT or Health Information Management

2 Years Relevant Work Experience

Job description

Job Description

Responsible for providing first-level support to Essentia staff, vendors, and other business partners through phone, email, and self-service portal submissions. This role also involves supporting the health system's patient portal application. The ideal candidate should possess strong technical and customer service skills to effectively assist with issues related to network, hardware, peripherals, and software across various platforms including PC, Mac, and Thin Client technologies. Experience with mobile platforms such as smartphones and tablets is preferred. Collaboration with other IT team members is essential to provide assistance on tasks outside the team's scope. Strong verbal and written communication skills are crucial. The role includes administrative tasks, supporting process improvements, and maintaining current job knowledge as directed by the department leader.

Education Qualifications

• Completion of a 2-year technical degree or a bachelor’s degree in health information management, information technology, or a related healthcare/health sciences discipline from an accredited institution.

OR

• 2 years of relevant work experience in technology or Service Desk support.

Employee Benefits at Essentia Health

• Health coverage including medical, dental, vision, life, and disability insurance, plus supplemental options.
• Retirement plans such as a 401(k) with employer contributions.
• Opportunities for professional development through training and tuition reimbursement.
• Work-life balance with flexible scheduling, time off, and holidays.
• Wellness programs supporting physical, mental, and emotional health.

*Eligibility varies; refer to the benefit summary or contact HR for details.

Additional Details

• Job Location: Business Service Center
• Shift Rotation: Day/Eve/Night (U.S.)
• Shift Hours: 8:00 AM - 4:30 PM
• Hours Per Pay Period: 80
• Compensation Range: $20.86 - $31.29/hour
• FTE: 1

Legal and Employment Information

We are committed to equal employment opportunity regardless of race, religion, color, sex, gender identity, national origin, age, disability, or other protected categories.

Job Details

• Seniority Level: Entry level
• Employment Type: Full-time
• Job Function: Information Technology
• Industries: IT Services and Consulting

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