Service Desk Technician I — On-Site IT Support & Growth

Valeo Networks; Gold River (CA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Paid time off

Paid holidays

Medical insurance

Dental insurance

Vision insurance

Life insurance

Certification reimbursement

Professional development assistance

Job summary

Valeo Networks is seeking a motivated Service Desk/On-site Technician to join our team near Gold River, CA. You will handle on-site support, remote troubleshooting, and issue resolution for clients, while maintaining documentation and adhering to SOPs.

The role requires strong communication, problem-solving, and the ability to work independently on multiple projects. Travel to client sites around Gold River and Sacramento is expected.

Qualifications

• Candidates should provide helpdesk support and resolve problems to client satisfaction.
• Familiarity with remote administration tools and ticketing/CRM systems like ConnectWise is expected.
• Strong documentation, SOP adherence, and professional communication are required.

Responsibilities

• Provide helpdesk support and resolve problems to the client’s satisfaction
• Monitor and respond quickly and effectively to requests from the IT helpdesk using remote tools
• Monitor Service Desk queue and process tickets as assigned
• Utilize and maintain the ConnectWise ticketing/CRM system
• Document internal procedures and follow escalation SOPs
• Troubleshoot issues with Microsoft 365 and other cloud-based suites
• Provide first level support for client software, OS, network, and hardware issues
• Demonstrate professionalism and the ability to work independently on multiple deadlines
• Build strong relationships with management, staff, vendors and clients
• Attend on-sites near Gold River and Sacramento
• Maintain high customer service standards and attention to detail

Skills

Helpdesk support

Remote administration

CRM systems

Documentation

Communication

On-site support

Customer service

Time management

Teamwork

Problem solving

Education

A+

MCP

MCSE

Tools

ConnectWise

Job description

Valeo Networks is seeking a motivated Service Desk/On-site Technician to join our team near Gold River, CA. You will handle on-site support, remote troubleshooting, and issue resolution for clients, while maintaining documentation and adhering to SOPs.

The role requires strong communication, problem-solving, and the ability to work independently on multiple projects. Travel to client sites around Gold River and Sacramento is expected.