Service Desk Technician: End-User IT Support Pro

Balchem Corporation; Montvale (NJ); On-site; USD 32,000 - 39,000; Full time

Job summary

Balchem Corporation is seeking a Service Desk Technician to be the first point of contact for resolving hardware, software, and endpoint issues. This role supports end users and documents solutions to ensure timely closure.

You will install and upgrade devices, assist with server and network maintenance, and collaborate with IT teams and vendors on system changes while maintaining clear, non-technical communication with employees.

Qualifications

• Associate degree or relevant IT certification required.
• Ability to troubleshoot Windows-based devices and mobile devices (iOS/Android).
• Strong communication to explain technical concepts to non-technical users.

Responsibilities

• Serve as the initial contact for employee support requests in person, by phone, or via ticketing system.
• Troubleshoot and resolve hardware, software, printer, and network issues; document solutions.
• Install, configure, maintain, and upgrade desktops, laptops, printers, and related tech.
• Collaborate with IT teams and vendors on system changes and improvements.
• Log requests, track ownership, and escalate as needed; communicate clearly with users.

Skills

Windows troubleshooting

Mobile device troubleshooting

Customer service

Communication skills

Problem solving

Prioritization

Education

Associate degree

CompTIA IT Certification

Google IT Support Certification

Tools

Ticketing systems

Knowledge base

Remote management tools

Microsoft Office

Windows 11

Job description

Balchem Corporation is seeking a Service Desk Technician to be the first point of contact for resolving hardware, software, and endpoint issues. This role supports end users and documents solutions to ensure timely closure.

You will install and upgrade devices, assist with server and network maintenance, and collaborate with IT teams and vendors on system changes while maintaining clear, non-technical communication with employees.