Service Desk Technician - 2

Jobs via Dice; Agoura Hills (CA); Remote; USD 60,000 - 80,000; Full time

Job summary

A leading tech career destination is seeking a Service Desk Technician - 2 to provide remote support and exceptional customer service. This entry-level role involves troubleshooting IT issues, managing remote desktop configurations, and ensuring a high level of service excellence. Ideal candidates will have two years of experience in technical support or customer service and relevant technical qualifications.

Qualifications

• Two years' experience in technical support or customer service.
• Technical degree or relevant certifications preferred.

Responsibilities

• Provide remote support to various locations with diverse infrastructure needs.
• Respond to technical support requests via phone and online.
• Troubleshoot, resolve, and triage IT issues.

Skills

Technical Support

Customer Service

Troubleshooting

Education

Technical degree or relevant certifications

Job description

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Dice is the leading career destination for tech experts at every stage of their careers. Our client, Mitchell Martin, Inc., is seeking a Service Desk Technician - 2. Apply via Dice today!

Location: Remote (Eastern Time Zone)

Employment Type: Contract

Compensation: Pay Range: $24 Per Hour

Job Description

• Provide remote support to various locations with diverse infrastructure needs.
• Respond to technical support requests via phone and online, documenting tickets comprehensively.
• Troubleshoot, resolve, and triage IT issues, escalating complex problems to advanced teams.
• Deliver exceptional customer experiences with a focus on empathy and service excellence.

Key Responsibilities

• Deliver outstanding customer service and resolve issues effectively.
• Utilize knowledgebases to address hardware and software issues.
• Support hardware connectivity and troubleshooting for various devices.
• Manage remote desktop and network configurations.
• Support software applications and troubleshoot server environments.
• Configure and troubleshoot printing systems.
• Handle basic network troubleshooting and account management tasks.

Qualifications

• Two years' experience in technical support or customer service.
• Technical degree or relevant certifications preferred.

Core Technologies

Remote Desktop | Network Management | Software Applications | Hardware Support | Account Management

Contact Information

Josh Ganzelli

Benefits

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EEO Statement

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Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Information Technology
• Industries: Software Development

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