Service Desk Technician

ZipRecruiter; Spokane (WA); Remote; USD 50,000 - 70,000; Full time

Job summary

A leading Engineering and Technology services firm is seeking a Service Desk Technician. This role involves providing enterprise-level support, participating in system administration, and contributing to security incident analysis. A telework-friendly environment is offered with competitive compensation and full benefits.

Benefits

Health Insurance

401k Plan with Company Matching

Profit Sharing

Stock Options

Performance Bonuses

Educational Reimbursement

Health Savings Accounts

Qualifications

• Experience in Windows Desktop and Server support.
• Ability to work independently and manage tasks efficiently.

Responsibilities

• Provide enterprise-level support for critical systems.
• Participate in routine upgrades and system administration.
• Conduct root cause investigations and post-mortem reviews.

Skills

Analytical Mindset

Technical Problem-Solving

Technical Writing

Remote Support

Networking Concepts

Education

Associate's Degree

Bachelor's Degree

Certification in IT

Tools

Active Directory

SCCM

WSUS

DFS

Group Policy

ServiceNow

Zabbix

VMWare

Job description

Job Description

Casne Engineering, a leading Engineering and Technology services firm with over 40 years of experience across various industries, is seeking a Service Desk Technician for an immediate daytime position. The ideal candidate will have experience providing enterprise-level support for critical systems and an understanding of high-uptime requirements. This role offers a telework-friendly environment with company-supported home office arrangements.

The Engineering Service Desk (ESD) is responsible for maintaining and supporting the Operational Technology infrastructure of Casne Engineering clients. As a Service Desk Technician, you will be part of a dynamic team that fosters technical and leadership growth while contributing to the creation, deployment, and support of production infrastructure. Additionally, as a member of the ESD, you will participate in routine upgrades, system administration, application support, and in-depth analysis of security incidents and service interruptions, including root cause investigations and post-mortem reviews.

Required Qualifications

• Strong analytical mindset with expertise in technical problem-solving and root-cause analysis
• Experience providing remote support/troubleshooting
• Strong technical writing and documentation skills
• Experience in Windows Desktop and Server support, including installation, configuration, maintenance, and troubleshooting
• Experience with Windows administration, including Active Directory, SCCM, WSUS, DFS, and Group Policy
• Strong understanding of computer networking concepts
• Associate's, Bachelor's degree, or relevant experience/certification in Engineering, Information Technology, Computer Science, or related field
• Ability to work independently, manage tasks efficiently, and meet deadlines without direct supervision

Preferred Qualifications

• Experience with OSIsoft PI system platforms, including PI Analytics, Asset Framework, Performance Equations, and managing PI Server and interfaces
• Experience with Operational Technology (OT) products such as Ignition Automation, Rockwell Automation, Wonderware, Kepware, Vantiq, Seeq, etc.
• Experience working with PLC and DCS-based control systems, smart meters, building management systems, and energy management systems
• Experience with ServiceNow ITSM and CSM
• Experience with Zabbix
• ITIL knowledge/certification
• Experience in commercial/enterprise data center and co-location environments
• Experience with virtualization technologies like VMWare and Hypervisor

Successful candidates will have the opportunity to join a dedicated and collaborative team of skilled engineers, integrators, and technologists working across various industries. Compensation is competitive and includes full benefits such as health insurance, a 401k plan with company matching, profit sharing, stock options, performance bonuses, educational reimbursement, and health savings accounts.