IT Help Desk Technician

Stealth Startup; United States; Remote; USD 75,000 - 85,000; Full time

Job summary

A fast-moving startup is seeking an IT Help Desk Technician to support new clients with onboarding and technical issues. This entry-level role involves setting up systems, guiding users, and ensuring smooth operations. Ideal for detail-oriented individuals who thrive in dynamic environments.

Benefits

Remote role with biweekly in-person meetings

Fast-growing environment

Opportunities for growth

Qualifications

• Strong communication skills required.
• Detail-oriented and organized.
• Experience in a people-facing or administrative role is a plus.

Responsibilities

• Set up phones and accounts for new clients.
• Guide users through setup processes.
• Troubleshoot technical issues with account creation.

Skills

Communication

Organization

Problem Solving

Tech Savvy

Tools

CRMs

Job description

This range is provided by Stealth Startup. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$75,000.00/yr - $85,000.00/yr

About the Role

We’re looking for a tech-savvy, detail-obsessed IT Help Desk Technician to join our fast-moving team. This is an ideal role for someone early in their career who thrives on staying organized, solving problems, and communicating clearly — especially in dynamic, people-facing environments.

You’ll be the go-to person for helping new clients get set up, ensuring a smooth and professional onboarding experience. That means setting up systems, gathering important info, resolving any issues that come up, and making sure everything is running seamlessly from day one.

If you love creating order from chaos, and learning new tools, you’ll be a great fit here.

What You’ll Do

• Set up phones and accounts for new clients, making sure all systems are ready to go
• Guide users through Apple ID, PayPal, Gmail, and mobile device setup
• Review client info, ensuring no details are missed and all documents and information have been collected
• Liaise with clients and internal teams to address questions or problems quickly and clearly
• Communicate with vendors and customer support when technical issues arise
• Keep everything running smoothly, and continuously look for ways to improve processes
• Keep track of clients and ensure their problems and issues are resolved in a timely and efficient manner
• Troubleshoot technical issues with account creation and authentication, including Apple ID, PayPal, Gmail, and bank account setup

What We’re Looking For

• Strong communication skills — written and verbal
• Super organized and detail-oriented (you triple-check your own work)
• Comfortable with tech and quick to learn new systems (especially CRMs and web-based tools)
• Proactive, reliable, and calm under pressure
• A team player with a positive attitude and a desire to grow

Nice to Have (but Not Required)

• Experience in a people-facing or administrative role (including internships or part-time jobs)
• Familiarity with CRMs or similar systems

Why Join Us

• Remote role with biweekly in-person meetings
• Fast-growing, no-red-tape environment where your ideas matter
• Immediate client-facing responsibilities from Day 1
• Opportunities for growth as we scale

Seniority level

• Entry level

Employment type

• Contract

Job function

• Information Technology

Industries

• Market Research

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