Service Desk Technician

TEKsystems; West Bend (WI); Hybrid; USD 24,000 - 35,000; Full time

Job summary

TEKsystems in West Bend, WI is seeking a Service Desk Analyst for a contract role. You'll provide technical support to end users, troubleshoot hardware and software, and deliver excellent customer service while meeting SLAs.

Responsibilities include supporting Windows 10/11, Office 365 applications, VPN, and Active Directory, with strong communication to users of all levels. Hybrid onsite 3 days per week and ticketing system documentation are required.

Qualifications

• 1–3 years in a Help Desk, Service Desk, or Technical Support role.
• Experience supporting Windows 10/11 environments.
• Experience with Microsoft 365 applications, including Outlook.
• Familiarity with Active Directory, password resets, and user account administration.
• Experience troubleshooting VPN and remote access issues.

Responsibilities

• Provide technical support for computer hardware, software, and business applications.
• Support and troubleshoot mobile devices, including iPhone, iPad, and Android.
• Respond to and resolve service desk tickets in a timely manner while meeting SLAs.
• Diagnose and troubleshoot Windows 10/11, Office 365, VPN connectivity, and user issues.
• Escalate complex issues to the appropriate support teams when necessary.

Skills

Help Desk

Technical Support

Active Directory

Office 365

Tools

ServiceNow

Job description

We are seeking a Service Desk Analyst with 1-3 years of IT support experience to join a collaborative service desk team. This individual will provide technical support to end users, troubleshoot hardware and software issues, and deliver exceptional customer service while meeting established service levels.

Responsibilities

• Provide technical support for computer hardware, software, and business applications.

• Support and troubleshoot mobile devices, including iPhones, iPads, and Android devices.

• Respond to and resolve service desk tickets in a timely manner while meeting service level agreements (SLAs).

• Diagnose and troubleshoot Windows operating systems, Office 365 applications, VPN connectivity, and user account issues.

• Communicate technical solutions clearly to end users with varying levels of technical knowledge.

• Deliver one-on-one assistance and basic training to users as needed.

• Document issues, resolutions, and support activities within the ticketing system.

• Escalate complex issues to the appropriate support teams when necessary.

• Collaborate effectively with team members to ensure high-quality customer support.

Required Qualifications

• 1-3 years of experience in a Help Desk, Service Desk, or Technical Support role.

• Experience supporting Windows 10/11 environments.

• Basic knowledge of Active Directory, password resets, and user account administration.

• Experience supporting Microsoft Office 365 applications, including Outlook.

• Familiarity with ServiceNow or a similar ticketing system.

• Experience troubleshooting VPN and remote access issues.

• Strong phone, customer service, and communication skills.

Preferred Skills

• Help Desk Support

• Technical Troubleshooting

• Active Directory

• ServiceNow

• Office 365

• Windows 10/11

• Ticketing Systems

• Phone and Remote Support

What We're Looking For

• Strong customer service mindset and interpersonal skills.

• Excellent verbal and written communication abilities.

• Critical thinking and problem-solving skills.

• Ability to work effectively in a team environment.

• Eagerness to learn and grow within an IT support organization.

Experience Level: Intermediate (1-3 years)

Work Arrangement: Hybrid, onsite 3 days per week.

Job Type & Location

This is a Contract position based out of West Bend, WI.

Pay and Benefits

The pay range for this position is $21.50 - $21.50/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Job Type & Location

This is a Contract position based out of West Bend, WI.

Application Deadline

This position is anticipated to close on Nov 12, 2026.

Workplace Type

This is a hybrid position in West Bend,WI.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.