IT Support Analyst

TEKsystems; Lansing (MI); On-site; USD 34,000 - 41,000; Full time

Job summary

TEKsystems is seeking an experienced IT Support Engineer for advanced end-user support across a multi-site enterprise, based in Lansing, MI. You will diagnose and resolve Windows 10/11, Microsoft 365, and identity-management issues while delivering exceptional customer service.

The role requires strong M365 expertise, Active Directory/Entra ID experience, and the ability to manage issues from initial diagnosis to resolution in a fast-paced environment.

Qualifications

• 5+ years in IT support or service desk.
• Strong Microsoft 365 and Windows support.
• Experience with Active Directory and Entra ID.
• Familiar with TCP/IP and VPN basics.
• Experience with enterprise ticketing systems.

Responsibilities

• Provide Tier 2 IT support for end users across multiple locations.
• Troubleshoot Windows 10/11 and Microsoft 365 applications.
• Support Exchange/Teams/SharePoint and related services.
• Administer Active Directory and Entra ID environments.
• Install, configure, and troubleshoot desktops, laptops, printers, and mobile devices.

Skills

IT Support

Microsoft 365

Windows 10/11

Active Directory

Entra ID

Help Desk

Customer Service

Networking basics

ServiceNow

Jira

Tools

ServiceNow

Jira

Intune

SCCM/MECM

Job description

Overview

We are seeking an experienced IT Support Engineer to provide advanced end-user support across a multi-site enterprise environment. This role will be responsible for troubleshooting and resolving hardware, software, networking, and identity management issues while delivering exceptional customer service. The ideal candidate will have strong Microsoft 365 expertise, Windows support experience, and the ability to independently manage technical issues from initial diagnosis through resolution.

Responsibilities

• Provide Tier 2 IT support for end users across multiple locations and business units.
• Troubleshoot and resolve issues related to Windows 10/11 operating systems, Microsoft 365 applications, and enterprise software.
• Support Microsoft 365 services including Outlook, Teams, OneDrive, SharePoint, and related collaboration tools.
• Administer user accounts, permissions, and group memberships within Active Directory and Entra ID environments.
• Install, configure, maintain, and troubleshoot desktops, laptops, printers, mobile devices, and peripherals.
• Diagnose and resolve hardware, software, performance, and connectivity issues.
• Manage and prioritize incidents, service requests, and escalations through enterprise ticketing platforms.
• Provide support for mobile devices including iPhones, Android devices, and tablets.
• Troubleshoot basic network connectivity issues involving TCP/IP, DNS, VPN, and wireless networks.
• Perform workstation deployments, upgrades, imaging, and equipment replacements.
• Document troubleshooting activities, resolutions, and technical procedures within the ticketing system and knowledge base.
• Partner with infrastructure, security, and application teams to resolve complex technical issues.
• Support onboarding and offboarding activities, including device provisioning and account administration.
• Maintain a high level of customer satisfaction through professional communication and timely issue resolution.

Required Qualifications

• 5+ years of Service Desk, Desktop Support, or IT Support experience.
• Strong experience supporting Microsoft 365 applications, including Outlook, Teams, OneDrive, and SharePoint.
• Experience administering Active Directory and Microsoft Entra ID environments.
• Advanced troubleshooting experience with Windows 10 and Windows 11 operating systems.
• Experience supporting desktops, laptops, printers, peripherals, and mobile devices.
• Working knowledge of networking fundamentals, including TCP/IP, DNS, VPN, and Wi‑Fi troubleshooting.
• Experience using enterprise ticketing systems such as ServiceNow, Jira, or similar ITSM platforms.
• Strong analytical and problem-solving abilities with the ability to work independently.
• Excellent verbal and written communication skills.
• Demonstrated ability to manage multiple priorities in a fast-paced enterprise environment.

Preferred Qualifications

• Experience supporting geographically dispersed users and multiple office locations.
• Microsoft, CompTIA, or ITIL certifications.
• Experience with endpoint management technologies such as Intune, MECM/SCCM, or equivalent.
• Familiarity with Azure cloud services and identity management concepts.

Key Skills

• IT Support Engineering
• Microsoft 365
• Outlook, Teams, OneDrive, SharePoint
• Active Directory
• Entra ID (Azure AD)
• Windows 10/11
• Hardware & Software Support
• Mobile Device Support
• ServiceNow
• Jira
• TCP/IP
• DNS
• VPN
• Wi‑Fi Troubleshooting
• Desktop Support
• End User Support
• Identity & Access Management
• Incident Management
• ITSM
• Customer Service & Communication

Job Type & Location

This is a Contract to Hire position based out of Lansing, MI.

Pay And Benefits

The pay range for this position is $25.00 - $30.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Application Deadline

This position is anticipated to close on Nov 14, 2026.

Workplace Type

This is a fully onsite position in Lansing,MI.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full‑Stack Technology Services, Talent Services, and real‑world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems And TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands‑on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.