Technical Customer Support

TEKsystems; Green Bay (WI); On-site; USD 26,000 - 28,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) plan

Onsite work

Job summary

TEKsystems is seeking a Technical Customer Support Representative in Green Bay, Wisconsin. You will be the primary contact for customers, assisting via phone, email, live chat, and ticketing systems to resolve technical issues and answer product questions.

The ideal candidate is customer-focused, technically curious, and adept at troubleshooting software and account-related issues, with opportunities to grow technical expertise and contribute to positive customer experiences.

Qualifications

• Experience in technical support, help desk, or related roles.
• Strong troubleshooting and problem-solving abilities.
• Clear verbal and written communication skills.
• Ability to explain technical concepts to non-technical users.
• Experience using CRM and ticketing tools.

Responsibilities

• Provide technical support via phone, email, live chat, and ticketing systems for cloud-based software products.
• Guide customers through product features, workflows, and best practices.
• Assist with account setup, configuration, password resets, and login issues.
• Troubleshoot software, system, and application-related issues to resolve customer concerns.
• Install, uninstall, and configure software components as needed.
• Investigate and resolve data import issues and educate customers on corrective actions.
• Utilize knowledge bases to research and provide accurate solutions.
• Document customer interactions and resolutions in Salesforce and other systems.
• Manage support cases with timely follow-up and clear communication.
• Escalate complex issues to Tier 2 Support when appropriate.

Skills

Technical support experience

Customer support

Troubleshooting

Communication skills

Ticketing systems experience

CRM platforms

Tools

Salesforce

CRM platforms

Ticketing systems

Job description

Description

We are seeking a Technical Customer Support Representative in Green Bay, WI. This role serves as a primary point of contact for customers, assisting through phone, email, live chat, and ticketing platforms to resolve technical issues, answer product-related questions, and ensure a positive customer experience.

The ideal candidate is customer-focused, technically curious, and skilled at troubleshooting software and account-related issues. This position offers an excellent opportunity to develop technical expertise while helping customers maximize the value of the products they use.

Key Responsibilities

• Provide technical support via phone, email, live chat, and ticketing systems for cloud-based software products

• Guide customers through product features, workflows, and best practices

• Assist with new account setup, account configuration, password resets, and login-related issues

• Troubleshoot software, system, and application-related issues to identify and resolve customer concerns

• Install, uninstall, and configure software components as needed

• Investigate and resolve data import issues while educating customers on corrective actions and best practices

• Utilize internal tools, knowledge bases, and documentation to research and provide accurate solutions

• Document customer interactions, troubleshooting activities, and resolutions within Salesforce and other support systems

• Manage support cases to ensure timely follow-up, clear communication, and successful issue resolution

• Escalate complex issues to Tier 2 Support or other internal teams when appropriate

• Maintain a high level of customer satisfaction through professional, timely, and effective support

• Assist with special projects and additional responsibilities as assigned

Required Skills & Qualifications

• Experience in technical support, customer support, help desk, service desk, or a related role

• Strong troubleshooting, analytical, and problem-solving skills

• Excellent verbal and written communication abilities

• Strong customer service skills with the ability to explain technical concepts to non-technical users

• Experience using ticketing systems, CRM platforms, or case management tools

• Ability to learn new software applications and technologies quickly

• Strong organizational skills and attention to detail

• Ability to manage multiple priorities in a fast-paced environment

• Comfortable supporting customers through phone, email, and live chat channels

Preferred Qualifications

• Experience supporting cloud-based software applications or SaaS platforms

• Experience using Salesforce or similar CRM/support platforms

• Knowledge of user account management, authentication, and data import processes

• Previous experience in a technical support, software support, or customer success environment

This role is ideal for someone who enjoys helping customers solve technical challenges, delivering exceptional service, and building a career in technology support and software solutions.

Job Type & Location

This is a Contract position based out of Green Bay, WI.

Pay and Benefits

The pay range for this position is $19.00 - $20.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Application Deadline

This position is anticipated to close on Nov 10, 2026.

Workplace Type

This is a fully onsite position in Green Bay,WI.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI)

We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.