Service Desk Technician

Quipu GmbH; Union (NJ); On-site; USD 40,000 - 60,000; Full time

Job summary

A leading company is searching for a Service Desk Technician to enhance their support team. The ideal candidate will respond to technical support requests, troubleshoot issues, and ensure high customer satisfaction while participating in ongoing training. Applicants should have a Bachelor’s degree in relevant fields and strong communication skills.

Qualifications

• Bachelor's degree in computer science, IT, or related field required.
• Strong verbal and written English communication skills.
• Customer-focused with strong organizational skills.

Responsibilities

• Respond to incoming support requests via phone, email, and chat.
• Troubleshoot technical issues and provide solutions timely.
• Document all support interactions in the service management system.

Skills

Knowledge of computer hardware

Knowledge of software

Knowledge of networking

Good English communication skills

Strong organizational skills

Problem-solving skills

Customer-focused approach

Education

Bachelor’s degree in computer science

Bachelor’s degree in information technology

Bachelor’s degree in a related field

Job description

We are looking for a Service Desk Technician to join our team in Chisinau.

What we expect from you

Skills & Experience

Bachelor’s degree in computer science, information technology, or a related field

Knowledge of computer hardware, software, and networking

Good English communication skills, both verbal and written

Strong organizational and problem-solving skills

Ability to work well in a team environment and handle multiple tasks

Customer-focused approach to support and problem resolution

Responsibilities

Respond to incoming support requests via phone, email, and chat

Troubleshoot technical issues and provide solutions in a timely manner

Escalate more complex issues to senior team members as needed

Document all support interactions in the service management system

Maintain a high level of customer satisfaction by effectively communicating with customers and keeping them informed of the status of their requests

Participate in training and development opportunities to enhance technical skills

Assist in the maintenance of hardware and software inventory

Collaborate with team members to identify and resolve systemic issues

If this role seems like the perfect match for you, we would like to learn more about you. You can submit your application by June 30, 2025.

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