Bilingual Remote Engagement Technician (9:00AM - 5:30PM EST)

AnewHealth; Hamilton (OH); Remote; USD 35,000 - 55,000; Full time

Job summary

A leading pharmacy care management company is seeking a Bilingual Remote Engagement Technician to provide exceptional patient care over the phone. The role involves handling inbound and outbound calls, assisting with medication queries, and ensuring accurate patient record management. Applicants should possess strong customer service skills and prior pharmacy experience.

Benefits

Comprehensive benefits including medical, dental, and vision

401(k) with company match

Paid Time Off and paid holidays

Qualifications

• Must have prior experience in a pharmacy setting.
• Able to work in both English & Spanish.
• Must maintain pharmacy technician registration.

Responsibilities

• Field inbound and outbound calls regarding patient needs.
• Assist in medication profile updates and patient record maintenance.
• Perform claim adjudication and assist with patient questions.

Skills

Customer service skills

Pharmacy billing knowledge

Drug knowledge

Computer skills

Organizational skills

Education

High school diploma/GED

Pharmacy Technician Certification

Job description

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AnewHealth is one of the nation’s leading pharmacy care management companies that specializes in caring for people with the most complex, chronic needs—wherever they call home. We enable better outcomes for patients and the healthcare organizations who support them. Established in 2023 through the combination of ExactCare and Tabula Rasa HealthCare, we provide a suite of solutions that includes comprehensive pharmacy services; full-service pharmacy benefit management; and specialized support services for Program of All-Inclusive Care for the Elderly. With over 1,400 team members, we care for more than 100,000 people across all 50 states.

Job Details

Pharmacy Technicians in our Patient Care Center of Excellence may hold multiple duties to ensure ExactCare’s patients receive quality care out of their pharmacy services. They will work in a call center environment, spending their time speaking with patients, doctors and facilities on the phone.

Job duties and responsibilities will vary from fielding inbound phone calls, outbound phone work and navigating multiple pharmacy software systems to supporting the various stages of patient care/contact. These areas of responsibility will fluctuate based on organizational needs, allowing the Pharmacy Technician to develop multiple skillsets.

This is an office (or remote) based, cubicle environment, allowing the Pharmacy Technician to provide an exceptional over the phone patient experience. ExactCare provides a fast-paced, high energy environment, allowing Pharmacy Technicians to excel in many areas with a focus on phone based pharmacy work.

Responsibilities

• Providing an exceptional customer service experience each day in a phone based environment.
• Answering a high volume of inbound calls from current patients and serve as an ExactCare expert to resolve their questions.
• Placing outbound calls to patients to create, maintain or update their medication profiles.
• Effectively assist with patient questions over the phone.
• Working through current case queues to problem solve for patient care issues.
• Serving as a liaison between the clinical pharmacists and other medical professionals on patient’s behalf.
• Perform claim adjudication and auditing duties such as prior authorizations, billing and eligibility checks. Requiring outbound calls to patients
• Collect on patient balances when patient has an amount due
• Maintaining patient records with strong attention to detail and confidentiality.
• Utilizing sound drug knowledge to effectively receive prescription authorizations, clarifications or transfers.
• Accurate retrieval of all prescription information and verifying through doctor calls.
• Enter a high volume of data; processing prescription information with speed and accuracy.
• Placing welcome calls to newly on-boarded patients and establish a trusted point of contact.
• Partner with technicians and pharmacists to ensure that new patients are successfully on-boarded to ExactCare.
• Performing in a high volume, fast paced environment to support ExactCare’s nationwide patient base.
• Other tasks as required.
  
  

Skills & Abilities

• Comfortable working in a phone based environment.
• Ability to work independently
• Self-motivated and goal oriented
• Exceptional customer service skills; servicing doctor’s office, pharmacist, and patient needs over the phone.
• Thorough drug knowledge.
• Pharmacy billing knowledge.
• Knowledge of appropriate processes in taking prescriptions, clarifications and transfers including clear written and verbal communication.
• Ability to utilize computer equipment, technology and work within multiple software programs to receive medication authorizations, clarifications and/or transfers.
• Strong prioritization and organizational skills.
• Maintain a high degree of confidentiality.
• Passion to help people and enrich their lives.
• Ability to overcome objections
• Ability to think critically and document pertinent details in a world class manner that is compliant with state and federal regulations.
• Ability to exhibit ExactCare Pharmacy’s Core Values in daily work.
  
  

Requirements

• Must be 18+ years of age
• High school diploma /GED
• Ability to conduct business in English & Spanish
• Prior experience in a pharmacy setting
• Certified with the Pharmacy Technician Certification Board (PTCB) or the National Health Association (NHA) and maintain a current certificate
• Must maintain a pharmacy technician registration with State Board of Pharmacy
• Ability to perform in an office based (or remote) setting that requires sitting at a desk 90% of the time
• Schedule: Monday through Friday 9am to 5:30pm EST
  
  

AnewHealth offers a comprehensive benefit package for full-time employees that includes medical/dental/vision, flexible spending, company-paid life insurance and short-term disability as well as voluntary benefits, 401(k), Paid Time Off and paid holidays. Medical, dental and vision coverage are effective 1st of the month following date of hire.

AnewHealth provides equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, or veteran status, or other legally protected classification in the state in which a person is seeking employment. Applicants are encouraged to confidentially self-identify when applying. Local applicants are encouraged to apply. We maintain a drug-free work environment. Applicants must be eligible to work in this country.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Engineering and Information Technology

• Industries

  Hospitals and Health Care

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