Service Desk Technician

Turtle; Clark (NJ); On-site; USD 50,000 - 80,000; Full time

Job summary

Turtle is seeking an IT ServiceDesk Support Technician to join its fast-paced team in New Jersey. This full-time role involves providing essential technical support and problem resolution for end users, along with local travel and flexible hours. Ideal candidates will have a background in IT support, a strong customer service orientation, and willingness to adapt to new technologies.

Benefits

401(k) plan

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Paid Holidays

Vacation

Employee Negotiated Discounts

Qualifications

• 1 year experience in an IT Support role.
• Basic working knowledge of IT hardware and software systems.
• Strong computer skills in MS Word, Excel, and PowerPoint.

Responsibilities

• Support end users throughout the organization.
• Perform technical support and help desk activities.
• Support hardware installation and troubleshooting needs.

Skills

Customer Service

Technical Support

Analytical Skills

Strong Communication

Education

High School Diploma or equivalent

IT coursework, certifications, and/or a college degree

Job description

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Turtle & Hughes is seeking an IT ServiceDesk Support Technician who is willing to learn new systems and grow within a busy environment. We are a customer service oriented, team-centered environment.

Why Turtle?

At Turtle, we’re redefining what it means to be an industry leader in electrical distribution, and we want you to be part of our exciting journey! For over 100 years, we’ve built a reputation for innovation, excellence, and exceptional customer service—and we’re just getting started. We are a diverse, passionate team spread across the US, Canada, Mexico, and Puerto Rico, committed to growth, learning, and creating opportunities for each other. At Turtle, every day is a chance to make a real difference, solve complex challenges, and push the boundaries of what’s possible. We believe in fostering an environment that inspires collaboration and sparks creativity, where employees are empowered to contribute to our mission and shape the future of the industry. If you're looking for a fast-paced, dynamic career where your ideas are valued and your growth is prioritized, Turtle is the place for you. Join us and be a part of a company that’s making waves and empowering its people to do extraordinary things every single day!

About The Role

Turtle is seeking an IT ServiceDesk Support Technician who is willing to learn new systems and grow within a busy environment. We are a customer service oriented, team-centered environment.

The ServiceDesk Support Technician will support end users throughout our organization, provide maintenance of our environment by analyzing requirements, resolving problems, installing hardware and software solutions.

This position is a full-time, 40 hour per week position based in New Jersey and will include local travel to other locations in the tri-state area and beyond. It requires on-call after hours paid support. The work schedule for this position is flexible and can range from 7:00am - 6:00pm, Monday - Friday.

This position is a great opportunity to grow and enhance your IT career!

What You'll Do

• Perform technical support and help desk activities.
• Identifies, diagnoses, and resolves technical issues.
• Prioritizes work to identify and escalate problems
• Support hardware installation and troubleshooting needs to address issues
• Function as first line support for all software needs including MS Office 365, Windows 7 & 10 and any upgrades
• Support multiple projects simultaneously, prioritizing work and resolving emergencies as they arise
• General use of Active Directory; checks profiles and user account permissions and ensures all users are in the correct groups
• Communicates appropriately with end users to educate and instruct on various software programs and hardware functions
• Works well under pressure in fast-paced environment with multiple, sometimes shifting priorities.
• Confident, reliable, and personable team player. Must be able to work with all levels throughout the company.
  

Who We Are Looking For

• High School Diploma or equivalent
• 1-year experience in an IT Support role.
• IT coursework, certifications, and/or a college degree is a plus.
• Must have basic working knowledge of IT hardware and software systems.
• Basic network technology knowledge is a plus as well.
• Must be willing to learn new systems and programs and are able to adapt quickly to changing business needs
• A self-starter with strong analytical skills and demonstrates initiative
• Must work well under pressure, in a fast-paced environment.
• Exceptional verbal and written communication as well as strong interpersonal skills are a must.
• Strong computer skills required - MS Word, Excel, and PowerPoint.
• Understanding of Networking.
  
  

What We Offer

We offer a competitive benefits package. Some of which include:

• 401(k) plan
• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Paid Holidays
• Vacation
• Employee Negotiated Discounts
  
  

Who We Are

Founded in 1923, Turtle is a fourth-generation, family-owned, and three-generation women-owned business, and one of the nation’s largest independent electrical and industrial distributors. Headquartered in Clark, NJ, our Electrical Distribution division operates 14 branches spanning from coast to coast. It is a significant force in the engineering and procurement of power distribution, automation, lighting, and energy projects, offering integrated services for the industrial and construction markets. Turtle Integrated division provides on-site MRO procurement, cost-saving, and spend analytics across the US and in Canada, Puerto Rico, and Mexico. Turtle is proud to be recognized by NJBiz as one of New Jersey's Best Places to Work in New Jersey in 2023, and ranked third amongst NJ's Top Privately Held, Women-Owned Companies.

What To Do Next

You can begin by filling out our application online. If you want to learn more about Turtle, please visit our website www.turtle.com or our social medias! LinkedIn: @Turtle Instagram: @TurtleandHughes Facebook: @Turtle and Hughes Twitter: @turtleandhughes

Turtle is proud to be is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, gender identity or expression, national origin, disability, genetic information, pregnancy, marital status, military or veteran status, or any other protected characteristic as outlined by federal, state, or local laws.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Human Resources Services

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