Service Desk Technician

AECOM; Sully Square (VA); On-site; USD 46,000 - 85,000; Full time

Job summary

AECOM is looking for a Service Desk Technician who will be the first point of contact for facility-related service requests. The role involves coordinating with internal teams, technicians, and vendors to maintain smooth building operations and resolve issues efficiently. Candidates should possess strong organizational and communication skills and have significant experience in facilities management.

Qualifications

• 4+ years of relevant experience in facilities operations.
• Basic knowledge of Building Codes and Safety Standards.
• Strong understanding of routine maintenance procedures.

Responsibilities

• Process incoming facility service requests and work orders.
• Coordinate with technicians and vendors for issue resolution.
• Maintain records of service activities and preventive maintenance.

Skills

Organizational skills

Communication skills

Vendor Management

Project Management

Education

High school diploma or equivalent

Associate degree in facilities management

Tools

Microsoft Office

Computerized Maintenance Management Software

Job description

**Description**

**Job Description**

The Multi-Domain Solutions ( **MDS** ) division at Leidos is seeking a Service Desk Technician who serves as the first point of contact for facility-related service requests, providing frontline support for building maintenance issues, service scheduling, and space management inquiries. This role plays a key part in ensuring smooth building operations by coordinating with internal teams, technicians, vendors, and building managers to resolve requests efficiently and maintain a safe, functional environment.

**Primary Responsibilities** :

+ Respond to and process incoming facility service requests, work orders, and general inquiries via phone, email, or service management systems.

+ Provide support for maintenance-related issues including custodial, HVAC, electrical, plumbing, and general repairs.

+ Coordinate with internal technicians, external vendors, and building managers to ensure timely and accurate resolution of service tickets.

+ Maintain detailed records of service activities, preventive maintenance schedules, and facility asset information.

+ Provide regular status updates to requesters and escalate urgent or unresolved issues as needed.

+ Support facilities operations such as building access requests, conference room setups, and move coordination.

+ Assist in the creation of reports and performance metrics related to service level agreements (SLAs).

+ Ensure adherence to safety, security, and operational standards during all service desk activities.

+ Monitor and respond to facility service requests submitted via phone, email , or a Computerized Maintenance

+ Management System (CMMS) such as SAP, Maximo, Archibus, or TRIRIGA. Create, assign, and track work orders for maintenance,

**Basic Qualifications**

+ TS/SCI w/ Poly Clearance is required

+ High school diploma or equivalent required; associate degree or certification in facilities management, construction, or a related field preferred.

+ 4+ years of relevant experience in facilities operations, building maintenance, or project coordination.

+ Demonstrated experience in Facility Management, including daily operations, preventive maintenance, and space utilization.

+ Basic knowledge of Building Codes, Safety Standards, and compliance regulations.

+ Experience with Routine Maintenance, Facility Maintenance, and oversight of key infrastructure systems (e.g., HVAC, plumbing).

+ Strong organizational and communication skills, with the ability to coordinate tasks across multiple internal and external stakeholders.

+ Working knowledge of Vendor Management and service contract administration.

+ Proficiency with Microsoft Office and facility management software (e.g., CMMS or equivalent systems).

**Preferred Qualifications**

+ Bachelor’s degree in Facilities Management, Engineering, Construction Management, Business Administration, or a related field.

+ 6+ years of progressive experience in facilities planning and operations across multiple sites or complex environments.

+ Demonstrated success in Project Management, including Project Planning, Project Scheduling, and execution of space allocation or construction projects.

+ Experience with Contract Management, including negotiation, execution, and oversight of service-level agreements.

+ Proven ability to develop and implement long-range space planning strategies aligned with organizational growth and operational needs.

+ Familiarity with HVAC Systems, Plumbing, and other critical building infrastructure components.

+ Knowledge of Workforce Planning and collaboration with HR or department leads for space/resource forecasting.

+ Budget management experience, including cost control, financial forecasting, and identifying cost-saving opportunities.

+ Strong interpersonal skills for providing counsel to internal leadership and managing vendor or contractor relationships.

EC-DAS

**Original Posting:**

June 6, 2025

For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

**Pay Range:**

Pay Range $46,800.00 - $84,600.00

The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

REQNUMBER: R-00160110

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Leidos will consider qualified applicants with criminal histories for employment in accordance with relevant Laws. Leidos is an equal opportunity employer/disability/vet.