Service Desk Technician

Y&L Consulting, Inc.; San Antonio (TX); On-site; USD 40,000 - 60,000; Full time

Job summary

Y&L Consulting, Inc. is seeking a Service Desk Technician located in San Antonio, Texas. The successful candidate will have 2-3 years of experience in a service desk role, adept at troubleshooting issues and supporting customers with their technical needs.

The position requires flexibility with shifts and proficiency in Windows and Mac environments. Ideal candidates will possess strong communication skills and an Associate's Degree. This role offers an opportunity to work in a dynamic IT setting focused on customer satisfaction.

Qualifications

• 2-3 years of experience in a service desk/help desk role.
• Experience troubleshooting issues.
• Proficiency with Windows and Mac laptops and desktops.
• Strong written and verbal communication skills.

Responsibilities

• Support inbound customer requests and troubleshooting.
• Utilize ticketing systems effectively.
• Maintain technical documentation and communication.

Skills

Service desk/help desk experience

Troubleshooting

Flexible shift schedule

Technical support for inbound customer requests

Ticketing systems

Windows and Mac proficiency

Active Directory

Printer/scanner/copier connectivity

Strong communication skills

Stress management

Education

Associate’s Degree

Tools

POS hardware/software

Networking equipment (routers, switches, hubs)

Job description

Job Description

Job Title: Service Desk Technician

Duration: 6-12 months contract

• 2-3 years of experience in a service desk/help desk role
• Experience troubleshooting issues
• Must be flexible with shift schedule
• Experience in the information technology field supporting inbound customer requests (password resets, account troubleshooting, etc.)
• Previous experience utilizing ticketing systems
• Proficiency with Windows and Mac laptops and desktops
• Familiarity with Active Directory and Microsoft Outlook/Exchange environments
• Capable of connecting printers, scanners, and copiers
• Strong written and verbal communication skills, able to relay technical ideas to a business audience
• Ability to maintain composure, tact, and effectiveness under stressful conditions

Desirable Qualifications

• Associate’s Degree
• A+ Certification
• Previous experience in a retail organization working with POS hardware/software
• Experience working with networking equipment (routers, switches, and hubs)

All your information will be kept confidential according to EEO guidelines.