Service Desk Tech I — IT Support & User Help

The University of Kansas Health System; United States; On-site; USD 40,000 - 60,000; Full time

Job summary

The University of Kansas Health System is seeking a Service Desk Tech I for Bell Hospital to provide front-line support for desktop computers, peripherals, and software across multiple channels including phone, email, chat, and in-person.

Responsibilities include troubleshooting, documenting issues in the service desk system, and maintaining knowledge base articles while ensuring SLA adherence and customer satisfaction. On-site support across Kansas City metro locations is expected.

Qualifications

• High school diploma or equivalent required; call center/service desk experience preferred.
• Experience with Microsoft Office and Windows operating systems.
• Preferred: associate degree in computer systems or related field or equivalent experience.

Responsibilities

• Assist users via telephone, email, chat, and desk side with issues promptly and professionally.
• Install, configure, and maintain desktop hardware, peripherals, and software.
• Document issues in the service desk system and maintain knowledge base articles.

Skills

Customer service

Call center experience

Troubleshooting

Education

High School Diploma

Associate degree or equivalent experience

Tools

Microsoft Office

Windows OS

Job description

The University of Kansas Health System is seeking a Service Desk Tech I for Bell Hospital to provide front-line support for desktop computers, peripherals, and software across multiple channels including phone, email, chat, and in-person.

Responsibilities include troubleshooting, documenting issues in the service desk system, and maintaining knowledge base articles while ensuring SLA adherence and customer satisfaction. On-site support across Kansas City metro locations is expected.