Advanced Student IT Technician - Help Desk

University of Kansas; Lawrence (KS); On-site; USD 17,000 - 28,000; Part time

Job summary

The University of Kansas IT Help Desk at the Lawrence Campus provides multi-channel support for faculty, staff, and students, addressing issues related to KU computing systems and KU IT services such as Enroll & Pay, email, and classroom technology. The role emphasizes customer service, security awareness, and proper documentation.

The student hourly position offers training, remote assistance, and opportunities to contribute to onboarding and standard operating procedures, with a focus on

Qualifications

• Strong communications skills demonstrated in application materials.
• Provide proficient use of documented policies, processes, and procedures.

Responsibilities

• Provide phone, email, chat, and in-person technology support for KU computing systems and KU IT services.
• Create service tickets and document detailed notes in the ticketing system.
• Offer remote assistance to users as needed.
• Assist with onboarding and training of new hires.
• Communicate and demonstrate proper processes and best practices for consistency and quality of support.

Skills

Strong communications

Policy & procedures adherence

Documentation & ticketing

Remote assistance capability

Education

Enrollment in ≥6 credit hours

Tools

Windows

macOS/iOS

Microsoft 365

Microsoft Outlook

AV equipment

Job description

The University of Kansas IT Help Desk at the Lawrence Campus provides multi-channel support for faculty, staff, and students, addressing issues related to KU computing systems and KU IT services such as Enroll & Pay, email, and classroom technology. The role emphasizes customer service, security awareness, and proper documentation.

The student hourly position offers training, remote assistance, and opportunities to contribute to onboarding and standard operating procedures, with a focus on