Service Desk Tech 2

Experis; Boise (ID); On-site; USD 30,000 - 41,000; Full time

Benefits offered by this job

Medical and Prescription Drug Plans

Dental Plan

Vision Plan

401(k) with match

Weekly Pay

Job summary

Experis is seeking a Service Desk Technician to join the IT Support Department in Boise, Idaho. The role involves responding to helpdesk tickets, providing on-site support, and collaborating with vendors to resolve hardware and software issues.

You will build and configure workstation equipment, troubleshoot network and printing problems, and assist in defining system standards and testing. This entry to mid-level position emphasizes problem-solving and customer-focused service.

Qualifications

• Experience supporting desktop computing equipment and software.
• Knowledge of basic network troubleshooting and hardware configuration.
• Ability to work independently or as part of a team.
• Strong communication and customer service skills.
• Familiarity with help desk ticketing systems and technical support procedures.

Responsibilities

• Respond to helpdesk tickets and provide in-person technical support to users.
• Collaborate with vendor support contacts to resolve hardware and software issues.
• Build and configure new user workstation equipment, including PCs, peripherals, and software.
• Troubleshoot network, software, and printing problems to ensure seamless operations.
• Assist in defining system standards, performing testing, and maintaining hardware and software products.

Skills

Desktop support

Network troubleshooting

Teamwork

Communication

Help desk ticketing

Job description

Our client, a leading organization in the Boise, Idaho area, is seeking a Service Desk Technician to join their team. As a Service Desk Technician, you will be part of the IT Support Department supporting technical teams and end-users. The ideal candidate will demonstrate strong problem-solving skills, excellent communication, and a proactive attitude, which will align successfully in the organization.

Job Title:

Service Desk Technician

Location:

Boise, Idaho

Pay Range:

$24+

What's the Job?

• Respond to helpdesk tickets and provide in-person technical support to users
• Collaborate with vendor support contacts to resolve hardware and software issues
• Build and configure new user workstation equipment, including PCs, peripherals, and software
• Troubleshoot network, software, and printing problems to ensure seamless operations
• Assist in defining system standards, performing testing, and maintaining hardware and software products

What's Needed?

• Experience supporting desktop computing equipment and software
• Knowledge of basic network troubleshooting and hardware configuration
• Ability to work independently or as part of a team
• Strong communication and customer service skills
• Familiarity with help desk ticketing systems and technical support procedures

What's in it for me?

• Opportunity to develop technical skills in a dynamic environment
• Supportive team culture focused on growth and collaboration
• Hands-on experience with diverse systems and hardware
• Potential for career advancement within the organization
• Competitive pay rate aligned with industry standards

Upon Completion Of Waiting Period Consultants Are Eligible For

• Medical and Prescription Drug Plans
• Dental Plan
• Vision Plan
• Health Savings Account
• Health Flexible Spending Account
• Dependent Care Flexible Spending Account
• Supplemental Life Insurance
• Short Term and Long Term Disability Insurance
• Business Travel Insurance
• 401(k), Plus Match
• Weekly Pay

About ManpowerGroup, Parent Company of: Manpower, Experis and Talent Solutions.

Experis® is a global leader in technology services and part of the ManpowerGroup® (NYSE: MAN) family of brands. We connect skilled technology professionals with meaningful opportunities where they can grow their careers, expand their expertise and make a real impact. Guided by the belief that it takes Human Ingenuity to unlock the true potential of technology, Experis helps people gain experience with leading organizations, build sought-after skills and take the next step toward a brighter future. Backed by ManpowerGroup's 75+ years of workforce expertise and global reach across more than 70 countries and territories, Experis brings the scale, insight and opportunity to help people and businesses thrive. ManpowerGroup is consistently recognized for its commitment to inclusion, ethics and responsible business, including being named one of the World's Most Ethical Companies. Learn more at Experis.com.