Service Desk Team Leader

Paul Mitchell Schools; San Diego (CA); On-site; USD 45,000 - 60,000; Full time

Job summary

Paul Mitchell The School San Diego is seeking a Service Desk Coordinator to join our team. The role blends guest service with sales experience to create an extraordinary experience for service guests and Future Professionals in the clinic classroom.

The ideal candidate will have solid communication skills, organization, and a customer-service mindset, with cash handling experience and a willingness to work Saturdays. Equal opportunity employer.

Qualifications

• Experience in guest service or retail sales
• Excellent organization and communication skills
• Supervisory and teamwork abilities
• Documentation skills and attention to detail
• Cash handling and balancing drawers
• Passion for beauty industry

Responsibilities

• Create an extraordinary experience for service guests and Future Professionals
• Serve as a guest service mentor and follow service desk systems
• Support smooth guest flow in the clinic classroom
• Assist with sales and product knowledge

Skills

Guest service experience

Sales experience

Organization

Communication skills

Cash handling

Teamwork

Documentation

Job description

Paul Mitchell The School San Diego is seeking a qualified Service Desk Coordinator to join our family! With over one hundred schools nation-wide, Paul Mitchell Schools is growing faster than ever. Our "One Size Fits All" and "Be Nice" culture creates a uniquely wonderful learning environment that attracts the most qualified staff team members who always put our Future Professionals first. Not only do we offer an education second to none, we also make time for personal and communal growth through opportunities such as FUNraising monthly team trainings, student clubs and activities, fashion shows, photo shoots and much more.

Service Desk Coordinator Role

The Service Desk Coordinator is professional and has sales and service experience and basic guest service communication skills. He or she must have basic computer software and telephone skills. The objective of a Service Desk Coordinator is to create an extraordinary experience for service guests, prospective Future Professionals, and all other school guests. He or she also acts as a guest service mentor to the Future Professionals. He or she follows all service desk systems to guide and support a smooth guest service flow in the clinic classroom.

What We Are Looking For

The ideal candidate will have successful previous sales experience, as well as experience with guest service. He or she must be self-motivated to set, meet, and exceed goals, as well as inspire and inspect. This position requires experience in positive and effective communication, customer service resolution, teamwork, and beauty product sales. Salon experience is a plus.

Skills/Competencies Required

• Experience in guest service
• Excellent organization, coaching, and communication skills
• Skills in supervision, teamwork, documentation, and return on investment
• Solid work history with verifiable references
• Passion for the beauty industry
• Honesty and professionalism
• Previous cash management and balancing cash drawers

Experience In Handling High Volume Phone Calls Preferred

Saturday availability

Paul Mitchell The School San Diego is an equal opportunity employer.