Service Desk Technician

Cdo Technologies Inc; San Antonio (TX); Presencial; USD 28.000 - 39.000; Jornada completa

Descripción de la vacante

CDO Technologies is seeking a Service Desk Technician in San Antonio, TX. You will provide telephone and computer support to a large user base, log and prioritize calls, and generate SLA reports.

The role requires knowledge of Windows 10, networking, and email standards, with a Monday-Friday shift from 8 AM to 5 PM CT. Active Security+ certification (DoD 8570.01 IAT Level 2) and a Secret clearance are required.

Formación

• Must have knowledge of PC operating systems, primarily Windows 10, networking, and email standards
• Must hold an active Security+ certification (DoD 8570.01 IAT Level 2)
• Must hold an active Secret Security Clearance

Responsabilidades

• Provides telephone and computer support to a large community userbase.
• Logs and prioritizes calls, tracks technicians, and provides SLA compliance reports.
• Serves as a technical resource to resolve problems and ensure customer satisfaction.

Conocimientos

Windows 10 knowledge

Networking knowledge

Email standards

Customer service

Communication skills

Educación

Diploma or GED

Descripción del empleo

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Service Desk Technician

AFPOA VDC Full Time Regular SCA San Antonio, TX, US

3 days ago Requisition ID: 1898

Are you ready to apply cutting-edge technologies to solve real world problems? Do you thrive in an environment where people leverage technology and processes to build innovative and sustainable solutions? You might just be a perfect fit for the CDO team. Since 1995, CDO Technologies has delivered the best solutions for unique business problems in the commercial and federal sectors ranging from Asset Management to IT Services. CDO employees demonstrate integrity, embrace teamwork, and embody a Can Doattitude in the delivery of superior customer service.

Position Description:

Provides telephone and computer support to large community userbase. Logs and prioritizes calls, tracks technicians, and provides Service-Level Agreement (SLA) compliancy reports, as required. Customer service and communication skills are necessary. Must have knowledge of PC operating systems (primarily Windows 10), and networking and mail standards. This position entails Shift Work on Monday-Friday (no weekends), with some holidays, from 8 AM to 5 PM CT.

Minimum Qualifications:

• Must have knowledge of PC operating systems, primarily Windows 10, networking, and email standards
• Must have a diploma or GED
• Must hold an active Security+ certification (DoD 8570.01 IAT Level 2 certification)
• Must have a strong customer service work ethic
• Must demonstrate good communication skills
• Must hold an active Secret Security Clearance

What can a CDO employee expect?

At CDO Technologies, we believe in taking care of our employees with a comprehensive benefits package. Our health and welfare benefits include two medical plan options along with a LiveHealth program to see a doctor online anytime day or night. CDO offers dental, vision, and a Flexible Spending Account for medical or childcare. Employees may also enroll in a 401(k) plan with their first paycheck. Full-time employees also receive company paid short- and long-term disability and life insurance. We also provide tuition reimbursement, professional development, and certification reimbursements. Finally, CDO also offers employees a generous leave program including paid holidays, vacation, and sick leave.

CDO is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity, sexual orientation, national origin, disability, or veteran status.