Service Desk Technician

CDO Technologies, Inc.; San Antonio (TX); Presencial; USD 45.000 - 60.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health benefits

Dental and Vision

401(k)

Disability and life insurance

Tuition reimbursement

Professional development

Paid holidays and leave

Descripción de la vacante

CDO Technologies is seeking a Service Desk Technician in San Antonio, TX. You will provide telephone and computer support to a large user base, log and prioritize calls, and generate SLA reports. A strong customer service ethic and clear communication are essential.

Requirements include Windows 10, networking, email standards, a Diploma or GED, and an active Security+ certification with a Secret clearance. Shift is Monday–Friday, 8 AM–5 PM CT, with benefits and growth opportunities at CDO.

Formación

• Knowledge of PC operating systems (Windows 10) and networking.
• Diploma or GED is required.
• Active Security+ certification (DoD 8570.01 IAT Level 2) is required.
• Strong customer service work ethic.
• Good communication skills.
• Active Secret Security Clearance required.

Responsabilidades

• Provide telephone and computer support to a large user base.
• Log and prioritize calls, track technicians, and generate SLA reports.
• Maintain knowledge of Windows 10, networking, and email standards.
• Shift: Monday–Friday, 8 AM–5 PM CT (no weekends).

Conocimientos

Windows 10

Networking

Email standards

Customer service

Communication

Security+ certification

Security Clearance

Educación

Diploma or GED

Descripción del empleo

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Service Desk Technician

AFPOA VDC Full Time Regular SCA San Antonio, TX, US

6 days ago Requisition ID: 1898

Are you ready to apply cutting-edge technologies to solve real world problems? Do you thrive in an environment where people leverage technology and processes to build innovative and sustainable solutions? You might just be a perfect fit for the CDO team. Since 1995, CDO Technologies has delivered the best solutions for unique business problems in the commercial and federal sectors ranging from Asset Management to IT Services. CDO employees demonstrate integrity, embrace teamwork, and embody a Can Doattitude in the delivery of superior customer service.

Position Description

Provides telephone and computer support to large community userbase. Logs and prioritizes calls, tracks technicians, and provides Service-Level Agreement (SLA) compliancy reports, as required. Customer service and communication skills are necessary. Must have knowledge of PC operating systems (primarily Windows 10), and networking and mail standards. This position entails Shift Work on Monday-Friday (no weekends), with some holidays, from 8 AM to 5 PM CT.

Minimum Qualifications

• Must have knowledge of PC operating systems, primarily Windows 10, networking, and email standards
• Must have a diploma or GED
• Must hold an active Security+ certification (DoD 8570.01 IAT Level 2 certification)
• Must have a strong customer service work ethic
• Must demonstrate good communication skills
• Must hold an active Secret Security Clearance

What can a CDO employee expect?

• Our health and welfare benefits include two medical plan options along with a LiveHealth program to see a doctor online anytime day or night.
• CDO offers dental, vision, and a Flexible Spending Account for medical or childcare.
• Employees may also enroll in a 401(k) plan with their first paycheck.
• Full-time employees also receive company paid short- and long-term disability and life insurance.
• We also provide tuition reimbursement, professional development, and certification reimbursements.
• Finally, CDO also offers employees a generous leave program including paid holidays, vacation, and sick leave.

CDO is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity, sexual orientation, national origin, disability, or veteran status.