Service Desk Specialist (Fully Remote)

Network Coverage; United States; Remote; USD 38,000 - 60,000; Full time

Job summary

Network Coverage, LLC. is a US-based IT services company delivering managed support solutions. The team focuses on remote contractor support and maintaining high client satisfaction through effective problem resolution.

The Service Desk Specialist provides Tier 1 support for desktop, software, and peripheral issues. This role works directly with clients to ensure efficient problem resolution and high satisfaction, aligning with SLAs.

Qualifications

• Foundational knowledge of IT infrastructures, Microsoft OS, and networking.
• 1-3 years of IT support experience and relevant certifications are desirable.

Responsibilities

• Provide direct support and manage client IT systems in line with SLAs.
• Update support tickets and maintain 80% billable rate.
• Communicate professionally and set expectations with clients.

Job description

• The Service Desk Specialist provides Tier 1 support for desktop, software, and peripheral issues.
• This role works directly with clients to ensure efficient problem resolution and high satisfaction.

Responsibilities:

• Provide direct support and manage client IT systems in line with SLAs.
• Update support tickets and maintain 80% billable rate.
• Communicate professionally and set expectations with clients.

Skills & Qualifications:

• Foundational knowledge of IT infrastructures, Microsoft OS, and networking.
• 1-3 years of IT support experience and relevant certifications are desirable.

Network Coverage

Network Coverage is a US-based IT services company providing managed support solutions. The company focuses on remote contractor support and maintaining high client satisfaction through effective problem resolution.