Service Desk Technician: Windows, ServiceNow & IT Support

Talent Groups; Phoenix (AZ); On-site; USD 45,000 - 60,000; Full time

Job summary

Talent Groups is seeking a Level 1 Support professional to provide timely hardware, software, voice, and network support in a fast-paced environment. You will handle requests via phone, email, chat, and ticketing systems, document steps, and escalate when needed.

Ideal candidates have strong troubleshooting skills, familiarity with ServiceNow, Windows OS, and both Microsoft and Google productivity suites, plus 2+ years in a call center or service desk setting.

Qualifications

• Proficiency with Windows OS and common business apps.
• Experience with ServiceNow and ticketing systems.
• Strong knowledge of Office Suite and Google Workspace tools.

Responsibilities

• Provide Level 1 hardware, software, voice, and network support.
• Respond to service requests via phone, email, chat, and tickets.
• Troubleshoot issues using tools/resources and own tickets to resolution.

Skills

Windows OS

ServiceNow

Microsoft Office Suite

Word

Excel

Outlook

PowerPoint

Google Workspace

Gmail

Google Drive

G-Suite apps

VPN & VDI

Troubleshooting

Tools

ServiceNow

Ticketing systems

Job description

Talent Groups is seeking a Level 1 Support professional to provide timely hardware, software, voice, and network support in a fast-paced environment. You will handle requests via phone, email, chat, and ticketing systems, document steps, and escalate when needed.

Ideal candidates have strong troubleshooting skills, familiarity with ServiceNow, Windows OS, and both Microsoft and Google productivity suites, plus 2+ years in a call center or service desk setting.