Service Desk Specialist I: End-User IT Support

fnbcorp; Hermitage (Mercer County); On-site; USD 42,000 - 64,000; Full time

Job summary

F.N.B. Corporation in Hermitage, PA is seeking a Service Desk Specialist 1 to deliver first-level technical support, triage incidents, and fulfill service requests within SLAs.

You will assist end users with hardware, software, and applications, documenting actions and updating the knowledge base. The role requires strong customer service, the ability to work in a fast-paced environment, and familiarity with Windows, Office 365, and remote access tools.

Qualifications

• Associates degree required for consideration.
• Experience delivering service desk support is preferred.
• Proficient in Windows OS, Office 365, and remote-access tools.
• Strong communication and problem-solving abilities.

Responsibilities

• Provide first-level IT support, handling incidents and requests to meet SLAs.
• Field calls and portal submissions, diagnose issues, document actions, and escalate when needed.
• Utilize knowledge bases and standard procedures to resolve common problems.
• Coordinate with IT teams and vendors for incident resolution and updates.
• Act as a relationship owner from incident creation to closure and track progress.

Skills

Customer service

Multi-tasking

Organizational skills

Analytical skills

Interpersonal skills

Detail-oriented

Office equipment usage

Education

Associates degree

Job description

F.N.B. Corporation in Hermitage, PA is seeking a Service Desk Specialist 1 to deliver first-level technical support, triage incidents, and fulfill service requests within SLAs.

You will assist end users with hardware, software, and applications, documenting actions and updating the knowledge base. The role requires strong customer service, the ability to work in a fast-paced environment, and familiarity with Windows, Office 365, and remote access tools.