Service Desk Scheduler & Dispatch Coordinator

Prismhr Hire; Carrollton (TX); On-site; USD 25,000 - 30,000; Full time

Job summary

Prismhr Hire is seeking a Service Desk Coordinator in Carrollton, TX to schedule and coordinate service work, assign resources, and manage the support queue. This role acts as the central point between clients, engineers, and management to ensure work is prioritized, scheduled, and completed efficiently.

The ideal candidate is organized, communicates clearly, and can manage multiple priorities in a fast-paced environment.

Qualifications

• 2+ years of experience in a Service Coordinator or similar role.
• Experience supporting an MSP, IT services, or helpdesk.
• Experience managing ticket queues and dispatching resources.
• Experience with ticketing platforms (e.g., ConnectWise, ServiceNow, Zendesk).
• Understanding SLA-driven prioritization and escalation workflows.
• Strong customer service and clear communication skills.

Responsibilities

• Schedule and coordinate service tickets with clients and staff.
• Prioritize and assign tickets per company standards.
• Balance workloads across technical resources.
• Create tickets from client calls and resolve simple requests.
• Maintain accurate schedules and dispatch information in ConnectWise.
• Track engineer availability and work status.
• Keep clients informed of ticket status and outages.
• Assist with estimates and order processing as needed.

Skills

Service coordination

MSP experience

ConnectWise

Ticket management

Customer service

Tools

ConnectWise

Job description

Prismhr Hire is seeking a Service Desk Coordinator in Carrollton, TX to schedule and coordinate service work, assign resources, and manage the support queue. This role acts as the central point between clients, engineers, and management to ensure work is prioritized, scheduled, and completed efficiently.

The ideal candidate is organized, communicates clearly, and can manage multiple priorities in a fast-paced environment.