Service Desk Associate

TPA technologies; Glendale (WI); On-site; USD 42,000 - 54,000; Full time

Job summary

TPA technologies is seeking a Service Desk Associate to provide hands-on IT support in a corporate environment. The role focuses on PC imaging, hardware setup, troubleshooting, and assisting employees with everyday technical issues.

Responsibilities include imaging and deploying laptops/desktops, troubleshooting Windows 10/11, printers, Microsoft 365, and other office applications, and managing support tickets both onsite and remotely.

Qualifications

• 2+ years of Help Desk, Service Desk, or Desktop Support experience.
• Experience with PC imaging and SCCM/Microsoft Configuration Manager.
• Familiarity with ServiceNow or similar ticketing tools.
• Knowledge of Windows 10/11, Microsoft 365, and Active Directory.
• Strong troubleshooting, communication, and customer service skills.

Responsibilities

• Image, configure, and deploy laptops and desktops.
• Troubleshoot Windows 10/11, hardware, software, and connectivity issues.
• Support printers, Microsoft 365, and other office applications.
• Manage support tickets and document resolutions.
• Assist employees with technical issues onsite and remotely.

Skills

Help desk experience

Troubleshooting

Customer service

Communication

Tools

SCCM/Microsoft Configuration Manager

ServiceNow

Active Directory

Job description

Work Arrangement: 100% Onsite, Monday–Friday

Schedule: 8-hour shifts between 7 AM and 5 PM CT

Contract: November 2, 2026 – March 2, 2027 (Potential Extension)

Interview: One virtual interview

Job Description

We are looking for a Service Desk Associate to provide hands-on IT support in a corporate environment. This role focuses on PC imaging, hardware setup, troubleshooting, and assisting employees with everyday technical issues.

Responsibilities

• Image, configure, and deploy laptops and desktops.
• Troubleshoot Windows 10/11, hardware, software, and connectivity issues.
• Support printers, Microsoft 365, and other office applications.
• Manage support tickets and document resolutions.
• Assist employees with technical issues onsite and remotely.

Requirements

• 2+ years of Help Desk, Service Desk, or Desktop Support experience.
• Experience with PC imaging and SCCM/Microsoft Configuration Manager.
• Familiarity with ServiceNow or similar ticketing tools.
• Knowledge of Windows 10/11, Microsoft 365, and Active Directory.
• Strong troubleshooting, communication, and customer service skills.