Desk-Side & Desktop Support Pro — Windows & AD Expert

HCL Technologies Limited; Colonial Heights (VA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid time off

Paid holidays

Job summary

HCL Technologies Limited is seeking an experienced Desk-Side/Desktop Support professional to provide comprehensive technical assistance for Windows environments, hardware, software, and network-related issues. The role emphasizes Active Directory, ServiceNow/ITSM, asset management, and remote troubleshooting to ensure high service quality.

Ideal candidates bring 7+ years of hands-on experience in incident, change, and rollout management, along with ITIL-related knowledge.

Qualifications

• 7+ years of experience in providing technical support for Windows environments, hardware, software, and network-related issues.
• Strong expertise in Active Directory, ServiceNow/ITSM tools, asset management, laptop/desktop/printer support, VPN connectivity, and remote troubleshooting tools.
• Experienced in incident, change, and rollout management, with hands-on knowledge of Microsoft desktop and server environments.
• ITIL knowledge and certifications such as MCSA, MCSE, A+, Cisco, or HDI are preferred.

Responsibilities

• Provide technical desk-side and remote support for Windows-based environments and hardware.
• Handle incident, change, and rollout management with clarity and follow ITIL practices.
• Document issues and resolutions, maintain high service quality, and assist end users.

Skills

AMT Asset Management Software

Desk Side Services

Mac Hardware Management

Hardware Asset Management

Hardware Management - Printers

Windows PC

Job description

HCL Technologies Limited is seeking an experienced Desk-Side/Desktop Support professional to provide comprehensive technical assistance for Windows environments, hardware, software, and network-related issues. The role emphasizes Active Directory, ServiceNow/ITSM, asset management, and remote troubleshooting to ensure high service quality.

Ideal candidates bring 7+ years of hands-on experience in incident, change, and rollout management, along with ITIL-related knowledge.