Service Desk Associate II - End-User Tech Support

TPA technologies; Glendale (MA); On-site; USD 45,000 - 65,000; Full time

Job summary

TPA technologies in Massachusetts is seeking a Service Desk Associate II to deliver professional, efficient technical support to end users and keep our operations running smoothly.

You will troubleshoot hardware and software, assist with PC imaging, and document support processes to improve service quality.

Candidates should have 2+ years in a service desk, experience with SCCM, Windows PE, ServiceNow, and proficiency with Windows 10/11 and Office apps.

Qualifications

• 2+ years of experience in a Service Desk or Help Desk role.
• Proficiency with PC imaging technologies and end-user devices.
• Strong knowledge of Windows 10/11 and Microsoft Office.

Responsibilities

• Provide technical support for PC hardware imaging and handle requests and incidents.
• Troubleshoot desktops, peripherals, and software including Microsoft Office, Windows 11, and network connectivity.
• Document support processes and create knowledge articles to help improve service quality.
• Support and configure end-user devices such as laptops, desktops, printers, and mobile devices.
• Assist with network configuration and problem-solving within Windows and Citrix environments.
• Manage incident reports accurately using ticketing systems and stay current with technical updates impacting users.
• Collaborate with teams to deliver exceptional service and support project activities as needed.

Skills

Customer service

Problem solving

Communication

Technical aptitude

Tools

SCCM

Windows PE

ServiceNow

Job description

TPA technologies in Massachusetts is seeking a Service Desk Associate II to deliver professional, efficient technical support to end users and keep our operations running smoothly.

You will troubleshoot hardware and software, assist with PC imaging, and document support processes to improve service quality.

Candidates should have 2+ years in a service desk, experience with SCCM, Windows PE, ServiceNow, and proficiency with Windows 10/11 and Office apps.